The Re-Imagined Telco Store: Customer Experience

The pace of change in the telco industry is crazy right now. Coming out of the pandemic, the demand for digital shopping has exploded. Customers still want to shop in-store, but these physical locations are getting more and more expensive to operate. How can telcos afford to invest in digital shopping options and maintain their retail estate? Can customers really have it all? Yes – if we re-imagine what our telco stores looks like.