The traditional telco retail model is struggling in the digital age. Faced with declining device sales, pressures from competitors, and new customer expectations, telcos need to find a new model that returns them to the top of their industry.
The solution? Telcos must create an interactive, digital experience that provides that “wow” factor while making it possible for customers to interact and transact anytime, anywhere.
Maplewave’s telco experts have created several videos, blogs and case studies to keep telcos up to speed on what is happening in their industry, and how they should respond.
For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability.
Read MoreThe store environment plays a key role in customer experiences, but even the best-designed stores are a wasted investment if telcos neglect to train their staff on how to use the environment to its full potential.
Read MoreTelcos, I’m going to let you in on a secret that can revolutionize your retail training and drive your success to the highest level. It’s Neuro-linguistic programming.
Read MoreOpportunity awaits! It's time to retire your hard-sell and take a new approach, a consultative approach. Read this blog and learn the ins and outs of a consultative approach.
Read MoreFew people would be successful in their jobs if they didn’t have the tools they needed to perform. And the telco retail environment is no exception.
Read MoreRetail can no longer be transaction-focused. Telco retailers need to create engaging, efficient and meaningful experiences with customers in every channel.
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