Consulting Story

Telco is Changing - Fast

The traditional telco retail model is struggling in the digital age. Faced with declining device sales, pressures from competitors, and new customer expectations, telcos need to find a new model that returns them to the top of their industry.

The solution? Telcos must create an interactive, digital experience that provides that “wow” factor while making it possible for customers to interact and transact anytime, anywhere.

Maplewave’s telco experts have created several videos, blogs and case studies to keep telcos up to speed on what is happening in their industry, and how they should respond.



The 3 Tools Your Telco Salespeople Need to Be Successful

February 13, 2020

Few people would be successful in their jobs if they didn’t have the tools they needed to perform. And the telco retail environment is no exception.

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The Top Six Ways Telcos Let Their Customers Down

November 25, 2019

Retail can no longer be transaction-focused. Telco retailers need to create engaging, efficient and meaningful experiences with customers in every channel.

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To Franchise or to Own? A Telco Conundrum

October 9, 2019

We shop with successful franchises across the globe and across industries .So, why does franchising seem inconceivable for telcos?

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Telco To Telco: A Global Experience

November 13, 2019

How do Canada and UK telco experiences differ? Find out from Cassie, as she outlines her experience moving counties and switching telcos.

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Five Must Do's While In London For Total Telecom Congress

October 4, 2019

If you’re traveling to Total Telecom Congress in London, we’ll see you there! London is one of our favorite destinations with so much to experience – here’s our top London

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Maplewave's Top Reads

August 22, 2019

From mobile load times, to emotion reading AI, we hope you enjoy our top reads!

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Case Studies

Maplewave Paperless - Rogers

Rogers Saves 87% of Their Contract Costs with Paperless

In 2015, Rogers Communications wrote off paper contracts forever. Maplewave’s digital contract solution, Paperless, was the perfect way improve their operations while saving money and protecting customer information…

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Maplewave Amplifier - PEP Cell

Amplifier Future-Proofs PEP's Cellular Division in 10 Days

PEP is a large African retailer of clothing, homewares and cellular products. Operating in more than 11 African countries, PEP is a market-leader in the sale of pre-paid devices. With the introduction of new products and financial services offerings, PEP needed an international, strategic assessment to future-proof their cellular division. Maplewave’s Amplifier process was the answer…

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Maplewave Amplifier - Eastlink Retail Strategy

Amplifier Refines Eastlink's Strategy

Eastlink Communications is a privately owned quad play provider headquartered in Halifax, Nova Scotia. After merging their fixed line and mobile business units, Eastlink needed a best-in-class retail strategy to manage growth through the new phase of their business. With plans for expansion, Eastlink sought Maplewave’s assistance to help develop their 3-5 year strategy…

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