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Telco is Changing - Fast

The traditional telco retail model is struggling in the digital age. Faced with declining device sales, pressures from competitors, and new customer expectations, telcos need to find a new model that returns them to the top of their industry.

The solution? Telcos must create an interactive, digital experience that provides that “wow” factor while making it possible for customers to interact and transact anytime, anywhere.

Maplewave’s telco experts have created several videos, blogs and case studies to keep telcos up to speed on what is happening in their industry, and how they should respond.

Video

Blogs

Part 1: A Supply Chain Q&A with Maplewave's SVP of Global Business Development

January 21, 2021

In this blog, we’ve posed 3 questions about supply chain partners, building stronger supply chains, and omnichannel enablement to Brad Lapin, SVP of Global Business Development at Maplewave.

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3 Customer Expectations Accelerated By COVID-19

To stay competitive and promote customer loyalty, telcos need to meet customer's new expectations – and do it quickly. Read about the three customer expectations that telcos need to meet in this blog.

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Maplewave’s Journey to the Cloud - Part 4

November 10, 2020

This is our fourth post in the series that documents Maplewave’s journey to transition our IT infrastructure to the public cloud. Follow the links for Part 1, Part 2, and Part 3.

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Q&A: Maplewave's Leaders Reflect on 2020 and What's to Come in 2021

November 3, 2020

A Q&A with Maplewave's Adam Baggs (CEO), Grant Carstensen (SVP Product and Solutions) and Will Gibson (VP Sales & Marketing) to dicuss the future of telco retail and how telcos can evolve their omnichannel strategy.

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The 3 Things Telcos With Limited Budgets Should Invest In

October 20, 2020

Thanks to the chaos that is 2020, telcos are facing the challenges of having disrupted budgets, jumbled timelines, and ambiguous futures. But one thing is certain: those who adapt and are bold will come out on top.

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How Has COVID-19 Affected Telco Digital Transformation?

August 13, 2020

COVID-19 taught the telco industry a lot. Now, it's time to implement those learnings and prepare for whatever the future brings.

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Case Studies

Maplewave Paperless - Rogers

Rogers Saves 87% of Their Contract Costs with Paperless

In 2015, Rogers Communications wrote off paper contracts forever. Maplewave’s digital contract solution, Paperless, was the perfect way improve their operations while saving money and protecting customer information…

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Maplewave Amplifier - PEP Cell

Amplifier Future-Proofs PEP's Cellular Division in 10 Days

PEP is a large African retailer of clothing, homewares and cellular products. Operating in more than 11 African countries, PEP is a market-leader in the sale of pre-paid devices. With the introduction of new products and financial services offerings, PEP needed an international, strategic assessment to future-proof their cellular division. Maplewave’s Amplifier process was the answer…

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Maplewave Amplifier - Eastlink Retail Strategy

Amplifier Refines Eastlink's Strategy

Eastlink Communications is a privately owned quad play provider headquartered in Halifax, Nova Scotia. After merging their fixed line and mobile business units, Eastlink needed a best-in-class retail strategy to manage growth through the new phase of their business. With plans for expansion, Eastlink sought Maplewave’s assistance to help develop their 3-5 year strategy…

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