We shop with successful franchises across the globe and across industries .So, why does franchising seem inconceivable for telcos?
Telcos need to ditch the IT first mentality, and focus on seamless experiences that put the customer in control.
What are the challenges faced by telcos when considering a Transact-Anywhere approach – and more importantly, what are the solutions?
Experience is now the ruler and the focus is on the customer. Customer experience cannot be manufactured, it is not the sum of your store design. It is real and it cannot be faked.
I travel a lot for work! Over the years I’ve developed some tricks to seeing the cities I’m visiting, despite having little time to do so. Here’s my take on seeing the best of Singapore on a busy schedule.
For years, Apple Retail has been an inspiration for retailers. But no company is perfect, even Apple. So, what are Apple’s retail problems?
A telcos success is reliant on one thing – the experience of customers. Consumers need to be entertained, engaged, and efficiently served.
Brands across the globe are using digital retail experiences to rise above their competition. But it’s not too late for you to implement these experiences, the first step is knowing what you’re up against.
The old ways of doing business just don’t cut it anymore. To be competitive in today’s market, telco retailers need to focus on their customer experience.
We’re all prone to making mistakes but being aware of these mistakes, especially common ones, will save you and your own business.