We love talking tech, telco, customer experience, digital transformation and people! Here’s some of our favourite reads this week.
The more channels, the merrier! Expanding customer experience into digital channels is necessary to meet the demands of customers. This app has some key capabilities every retail app should have like curated homepages, barcode scanning, and instore purchasing with order tracking.
It’s true, a good brand reputation takes years of positive experiences to build, and a moment to destroy it. Telcos are being held to the standards set by OEMs – and it’s not enough to look like them, telcos need to provide the same services and experiences as well.
It’s hard to imagine what retail will look like in 20 years, but it’s fun to try! New technologies have enormous potential to heighten experiences and boost efficiency in retail. We personally can’t wait to see inventory tracking cameras and more mobile interactions, what about you?
Having empathy and being mindful goes a long way in a workplace. Whether you’re a leader or a team member, having emotional intelligence is key. We love these examples of people who demonstrated emotional intelligence at work.
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For years, Apple Retail has been an inspiration for retailers. But no company is perfect, even Apple. So, what are Apple’s retail problems?
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Failing to have women leaders is one of the biggest missed opportunities in business today – but it’s an easy problem to fix.
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How was your week? From Olympic medals to sales manager training, here’s our favourite reads this week.
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