We love talking tech, telco, customer experience, digital transformation and people! Here’s some of our favourite reads this week.
The more channels, the merrier! Expanding customer experience into digital channels is necessary to meet the demands of customers. This app has some key capabilities every retail app should have like curated homepages, barcode scanning, and instore purchasing with order tracking.
It’s true, a good brand reputation takes years of positive experiences to build, and a moment to destroy it. Telcos are being held to the standards set by OEMs – and it’s not enough to look like them, telcos need to provide the same services and experiences as well.
It’s hard to imagine what retail will look like in 20 years, but it’s fun to try! New technologies have enormous potential to heighten experiences and boost efficiency in retail. We personally can’t wait to see inventory tracking cameras and more mobile interactions, what about you?
Having empathy and being mindful goes a long way in a workplace. Whether you’re a leader or a team member, having emotional intelligence is key. We love these examples of people who demonstrated emotional intelligence at work.
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Maplewave strongly believes in diversity and is actively working to diversify and promote many cultures to ensure our company’s continued growth and success.
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There were some cool new tech upgrades hitting the news this week, including practical upgrades to the Android operating system that made people sit up and take notice.
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In it’s early stages, AI has already seen consumer adoption. How can telco retailers use AI to create seamless customer journeys?
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