What’s new? Here’s our favorite reads this week, from online experiences, to driverless shuttles, to cognitive diversity – we got you covered!
This article hits the nail on the head, retail isn’t about digital vs. physical – it’s about being connected. Today’s consumers don’t spend less, they spend differently and seek experiences.
Very cool! Imagine travelling a driverless shuttle bus? It’s tech developments like this that create better consumer experiences – by not being solely focused on driving, drivers or chaperones can enhance the experience of passengers by addressing other needs.
There would be no innovation if we only saw the world in one lens. We agree, cognitively diverse teams offer different points of views and therefore, develop new ideas.
“Innovation requires the ability to question norms, synthesize different views and collaborate to develop unique and powerful solutions. Cognitive diversity is the DNA of innovation.”
This might just be our new favorite quote!
AI not only creates positive experiences, but can also deter negative ones. The steps Instagram has taken to improve experiences on their platform is an important lesson for all businesses, do the right thing and address the problems people are having with your product.
Read something this week that should be on this list? Share it with us!
How was your week? From Olympic medals to sales manager training, here’s our favourite reads this week.
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From mobile load times, to emotion reading AI, we hope you enjoy our top reads!
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For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability.
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