If it involves new tech, digital transformation, supply chains or retail trends – we’re interested. Here are our top reads of this week. Enjoy!
This is a perfect combination of tech and people. This app aims to solve the challenge of navigation experienced by consumers who are visually-impaired and blind in a unique way.
True! Consumers are certainly taking their values into consideration when purchasing products – and why shouldn’t they? We all have a role to play when it comes to making our world a better place for everyone.
This is quite the list! How will these trends effect retail? What does this mean for telco?
Word is that Buy Online Pick-up Instore (BOPIS) is in! 58% of Gen Z shoppers have used BOPIS, with 60% saying it was a differentiating factor. It’s time for telcos to start implementing customer journeys, like BOPIS, that cater to the specific needs and lifestyles of customers.
Did you read a story this week that you think should be on this list? Tell us!
Curious to learn how telcos are adjusting to meet their customer’s needs while maintaining everyone’s safety during COVID-19? Check out this blog!
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From picking the right channels, to using the right technology, and providing the right training, channel strategies can get complicated - but the return on investment is worth it. It’s time for telcos to optimise and develop channel strategies that drive results and boost the customer experience.
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Customer experience is king in today’s subscription economy.
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