Telco

Who is the Best Greek Telco?

In this blog, Will Gibson analyzes the 3 competitors in the Greek telco market in comparison to each other and explores the areas they need to improve.

Will Gibson
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3 Missed Opportunities in the Greek Telco Market

What's going on in the Greek telco market? Find out what key opportunities telcos in Greece as missing in this blog.

Will Gibson
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How To Optimise Your Telco Channel Strategy

From picking the right channels, to using the right technology, and providing the right training, channel strategies can get complicated - but the return on investment is worth it. ‍It’s time for telcos to optimise and develop channel strategies that drive results and boost the customer experience.

Richard Stirling
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The 11 Solutions Telcos Need To Survive COVID-19

Across the world, every industry has felt the effects of COVID-19 in some way, and telco is no exception. To thrive during this pandemic (and beyond), telcos need to adapt their retail strategies and quickly implement solutions that will enable digital experiences while taking measures to safely re-open their stores.

Maplewave Company
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Omnichannel Is Now More Important Than Ever

Omnichannel has always been important but now more than ever, retailers across the world are learning just how important an omnichannel strategy is. In this blog learn about the difference an omnichannel strategy can make in uncertain times.

Richard Stirling
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Retail Best Practices in the Time of COVID-19

Curious to learn how telcos are adjusting to meet their customer’s needs while maintaining everyone’s safety during COVID-19? Check out this blog!

Will Gibson
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Telco Customer Experience During Turbulent Times

Trying to find a "new normal"? ‍Read Will Gibson's blog and learn how telco retailers can adjust to meet the current circumstances and to keep moving forward. ‍

Will Gibson
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Telco Staff Training: Nearly Everything You Need to Know

For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.‍And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability. ‍

How to Delight Customers with Store Design and Staff Training

The store environment plays a key role in customer experiences, but even the best-designed stores are a wasted investment if telcos neglect to train their staff on how to use the environment to its full potential.‍

Maplewave Company
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How To Revolutionize Your Telco Training With NLP

Telcos, I’m going to let you in on a secret that can revolutionize your retail training and drive your success to the highest level.‍ It’s Neuro-linguistic programming.

Will Gibson
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How to Turn Every Telco Store Visit into a Sales Opportunity

Opportunity awaits! It's time to retire your hard-sell and take a new approach, a consultative approach. Read this blog and learn the ins and outs of a consultative approach.

Maplewave Company
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The Top Six Ways Telcos Let Their Customers Down

Retail can no longer be transaction-focused. Telco retailers need to create engaging, efficient and meaningful experiences with customers in every channel.

Maplewave Company
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To Franchise or to Own? A Telco Conundrum

We shop with successful franchises across the globe and across industries .So, why does franchising seem inconceivable for telcos?

Will Gibson
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Telco To Telco: A Global Experience

How do Canada and UK telco experiences differ? Find out from Cassie, as she outlines her experience moving counties and switching telcos.

Cassie Pilon
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Maplewave's Top Reads of the Week

We love talking tech, telco, retail, digital transformation and people! Here’s some of our favorite reads this week.

Maplewave Company
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How Telcos can Leverage Social Responsibility to Appeal to Young Customers

Ignorance is not bliss. Telcos that refuse to play an active role in bettering the world aren’t going to cut it for Gen Z or Alpha.

Maplewave Company
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Why Telcos Need to be Social Media Experts

Just how important is social media to young customers? And how can telcos best leverage this new channel to reach this demographic?

Maplewave Company
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How AI Can Enhance the Retail Experience

In it’s early stages, AI has already seen consumer adoption. How can telco retailers use AI to create seamless customer journeys?

Maplewave Company
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6 Things Your Telco Staff Must Do to Enable Incredible Customer Experiences

Unlock the barriers holding back your salespeople from reaching their full potential by ensuring they can accomplish these 6 things.

Maplewave Company
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Digital Transformation in Telco Retail

We have compiled several articles that provide an in depth look at digital transformation, emerging technologies, the changing retail landscape, and how telcos can meet evolving customer expectations.

Maplewave Company
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The Death of Omnichannel and the Emergence of Transact-Anywhere

Telcos need to ditch the IT first mentality, and focus on seamless experiences that put the customer in control.

Will Gibson
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5 Companies Who are Using Personalization to Change Retail Forever

As Gen Z and Alpha enter the market, they are revolutionizing everything. This is especially apparent when it comes to their desire for personalization.

Maplewave Company
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The Future of Telco is Transact Anywhere

What are the challenges faced by telcos when considering a Transact-Anywhere approach – and more importantly, what are the solutions?

Will Gibson
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Think You Can Get Away With Your Old In-store Systems? Think Again.

Experience is now the ruler and the focus is on the customer. Customer experience cannot be manufactured, it is not the sum of your store design. It is real and it cannot be faked.

Will Gibson
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Apple: Retail Do or Don't?

For years, Apple Retail has been an inspiration for retailers. But no company is perfect, even Apple. So, what are Apple’s retail problems?

Will Gibson
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TelcoTalk: The Basis of a Digital Telco Store

A telcos success is reliant on one thing – the experience of customers. Consumers need to be entertained, engaged, and efficiently served.

Will Gibson
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TelcoTalk: The Digital Only Retail Store

Brands across the globe are using digital retail experiences to rise above their competition. But it’s not too late for you to implement these experiences, the first step is knowing what you’re up against.

Will Gibson
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TelcoTalk: Win Your Market in the Next Five Years

The old ways of doing business just don’t cut it anymore. To be competitive in today’s market, telco retailers need to focus on their customer experience.

Will Gibson
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TelcoTalk: Top 10 Telco Retail Mistakes

We love talking tech, telco, retail, digital transformation and people! Here’s some of our favorite reads this week.

Will Gibson
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TelcoTalk: Four Great Examples Of Digital Retail Tech

Forward-thinking retailers are already using cutting edge technologies to delight and retain loyal customers across highly competitive markets.

Will Gibson
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Computer Security - Not a Meaningless Matter

Computers and IT have drastically transformed the way we live our lives but despite making our day-to-day experiences and tasks easier, computers have also introduced new challenges such as security

Kevin Burgess
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TelcoTalk: The Digidextrous Store Model

Attention Telco retailers: your store model is failing you! The good news? There’s a solution. It’s the Digidextrous store.

Will Gibson
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TelcoTalk: Retail is Not Dead

In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? How networks can come out on top in the digital age?

Will Gibson
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A Dream for Telco and Their Customers

In a dream telco world, we can interact and complete transactions with telco providers anytime, anywhere, and via any medium.

Will Gibson
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Survival of the Swiftest: Not-So-Natural Selection in Retail

Nature is modifying the retail landscape – and retailers who adapt rapidly are thriving, while others are facing extinction.

Matt Brannon
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Telco Retail Needs a New RoboCop

The world is moving to a seamless, channel agnostic future. Telcos – you need a new retail approach.

Will Gibson
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TM Forum Conference: Inspiring the Telco World

Fresh back from TM Forum Digital Transformation World, Product Manager Alex Brennan reflects on his experiences and what is on the horizon for telco.

Alex Brennan
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Workers Demand Digital Transformation

Very few aspects of my job rely on paper anymore. That’s not true for every workplace though – and workers are not happy about it.

Will Gibson
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It's 2018...Surely You Don't Still Use Paper!

Do you know how your customers feel about your paper contracts? As a customer myself, I HATE them. Between all the waiting and interruptions, I can confidently say paper processes are killing your customer experience.

Will Gibson
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Prepaid and Postpaid are Dead!

We now live in a subscription economy. Amazon Dash buttons are just the start.

Will Gibson
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The Robotic Telco Store (No Humans) - Will It Happen?

Imagine a world where the intuitive store sells for you and doesn’t require any humans to run it…will that ever happen?

Will Gibson
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Telco Retailers - Are Your Systems Holding You Back?

Customer experience is king in today’s subscription economy.

Maplewave Company
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Retail is Dead #notdead

Telecom operators are in an enviable position. Going into a Telco store should be like wandering into Aladdin’s Cave…but is it?

Maplewave Company
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Maplewave's Journey to the Cloud

This post is the first in a series that documents Maplewave’s journey to transition our IT infrastructure to the public cloud.

Maplewave Company
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Dating Advice for Retailers

“People buy from people they like”. True? Absolutely!

Maplewave Company
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