It’s common for telcos to manage a mix of 20+ physical and digital channels. Our consultants can refine your experience in all channels to ensure it’s efficient, engaging, and works cohesively with all touchpoints.
Implement Walk Out Working procedures that reduce post-sale support needs and strain on contact centres.
Implement mystery shopping programs to identify and resolve experience breakdowns and improve telco NPS scores.
Deploy new digital channel strategies so customers can connect with their local store without leaving home.
Conduct Time & Motion studies to identify and resolve breaks in the customer journey, increasing the number of sales per hour.
Map customer journeys to see how customers move around the store and how to improve their end-to-end experience.
Maplewave’s proprietary deep-dive retail assessment evaluates all aspects of your retail experience and benchmarks your performance against key competitors.Learn More
The changing retail expectations of young customers.
How to create an exceptional experience.
The role technology plays in new retail experiences.
Digital transformation trends.
The changing retail landscape.
Evolving customer expectations.