Staffing Consulting.
Maplewave’s telecom consultants can identify if your stores are properly staffed, assess competency, and advise if there is balance across your entire estate.
Staffing Evaluation.
High-performing teams don’t happen by accident. Our consultants can analyze your staffing needs at each store and develop core competencies and career paths that encourage staff to stay long-term.
Assess if stores have the right mix of team members.
Determine if the right roles are in the right locations.
Assess team members’ responsibilities and current capability.
Evaluate staff competency and potential training gaps.
Identify missing roles that are impacting channel performance.
Determine if there are roles that need to be recruited for.
Review current job descriptions and recommend changes.
Conduct mystery shopping or measure Net Promotor Scores.
Immersive Consulting That Delivers Results.
Our immersive approach gives us an intimate understanding of your pain points so we can identify short and long-term solutions that will bring your goals within reach.
Our Consulting Process
Chat with Kotie Morgan.
Kotie is a retail optimization specialist with over 20 years of experience in retail training and telecom environments. An established leader and mentor throughout her career, she intimately understands the retail environment and the impact telecom staffing has on store performance. Whether you’re looking for a staffing assessment or an NPS evaluation, Kotie can ensure your staff are shining ambassadors of your brand.
Email Kotie >Kotie’s LinkedIn >
Frequently Asked Questions.
How do we know if we have a problem here?
We will tell you! From our initial observations to fine data analysis, we will ensure you save valuable operating expenses without impacting your operations or customer experience. We regularly do this exercise for many of our clients.
What impact will your services have on our performance?
Streamlining your staffing makes your stores more efficient, both from a financial and customer experience perspective. We can ensure you retain and invest in your best people and weed out poor performers, ensuring you meet your performance and experience targets.
What services do you provide in this area and how can you help us improve?
For each store, we review your staff headcount versus your sales, fixed till points, service calls, and more. We analyze the data to determine the optimum staffing levels for each location and provide a realistic action plan that will deliver results.
Let's Get
Started.
We’re excited to hear how we can help.
Message UsKey Reading.
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Characteristics of an outstanding telco salesperson.
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