High-performing teams don’t happen by accident. Our consultants can analyze your staffing needs at each store and develop core competencies and career paths that encourage staff to stay long-term.
Assess if stores have the right mix of team members.
Determine if the right roles are in the right locations.
Assess team members’ responsibilities and current capability.
Evaluate staff competency and potential training gaps.
Identify missing roles that are impacting channel performance.
Determine if there are roles that need to be recruited for.
Review current job descriptions and recommend changes.
Conduct mystery shopping or measure Net Promotor Scores.
Why the telco store experience falls short.
Characteristics of an outstanding telco salesperson.
How to develop a retail training strategy that promotes performance and retains employees.
How to make customer experience your best differentiator.
What does the perfect salesperson look like?
How to create a winning training program.
What to look for when recruiting new staff.