Retail Operations Consultants.

Maplewave’s telecom consultants can help optimize your retail merchandising, education, and repair processes to ensure your store is efficient and effective.

Store Operations Evaluation.

Retail stores are complex machines that can descend into chaos without the right oversight. Our consultants can help fine-tune your store operations to ensure they are running at peak performance.

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Review front of house standards such as retail merchandising, window displays, live devices, and store standards checklists.

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Evaluate if staff are educating customers, from Walk Out Working processes to formal device repair, and help stations.

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Carry out Time and Motion studies to identify and resolve gaps in the sales process.

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Implement comprehensive back of house schedules, including blind and seen stock counts, risk avoidance, cash handling and audit procedures.

Immersive Consulting That Delivers Results.

Our immersive approach gives us an intimate understanding of your pain points so we can identify short and long-term solutions that will bring your goals within reach.

Our Consulting Process
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Featured Service:
Benchmark Assessment.

Maplewave’s proprietary deep-dive retail assessment evaluates all aspects of your retail experience and benchmarks your performance against key competitors.

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Scores your retail experience across 135 points.

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Results are benchmarked against regional and global standards.

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Reveals your strengths and weaknesses.

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Identifies quick wins, cross-functional projects, and long-term strategies for the next 5 years.

Chat with Richard Stirling.

Richard is an award-winning retail leader who specializes in large transformation projects. His expertise in retail store operations is key to bringing an exceptional experience to life. Whether you’re looking to improve your store operations or undergo a complete retail assessment, Richard can help you develop a remarkable experience.

Email Richard >Richard’s LinkedIn >
Richard Stirling Head of Retail Operations

Frequently Asked Questions.

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How does improving my store operations impact my overall channel health?

Poorly run stores are everywhere and have a huge impact on your overall channel profitability. We found one telco who had such a poor retail dealer model that they were over-paying by around 75%! Another had such poor inventory controls we took >$5M USD from their balance sheet in one year without impacting availability or sales.

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How will you know what is wrong in our stores and how to fix them?

All our consultants have extensive global telco retail experience. Collectively, they’ve been responsible for the fortunes of over 30,000 retail stores across nearly every continent on the planet. From front store operations to back of house, we have seen and fixed it all over the last 15 years.

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What services do you provide in this area and how can you help us improve?

We can conduct Time & Motion studies to measure and improve your transaction times. We can optimize your logistics and supply chain movements for significant savings. We can eliminate staff fraud, free up blocked queuing systems, and optimize the number of staff per location. No matter the issue, we have the broad experience to help with any pain point.

Let's Get

We’re excited to hear how we can help.

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