Your salespeople’s performance has a significant impact on profitability and customer satisfaction. Our consultants can implement a comprehensive telecoms training and communications strategy that builds high-performing teams.
Identify gaps in your training and communications strategies.
Rewrite your comms strategy and determine how and when communications are sent.
Ensure your retail staff training program includes regular bulletins about new products, services, and procedures.
Deploy a Learning Management System for ongoing training.
Develop a comprehensive induction program.
Maplewave’s telco sales training course teaches participants essential sales and communications skills that build rapport and close sales.Learn More
Why the telco store experience falls short.
Characteristics of an outstanding telco salesperson.
How to develop a retail training strategy that promotes performance and retains employees.
How to make customer experience your best differentiator.
What does the perfect salesperson look like?
How to create a winning training program.
What to look for when recruiting new staff.