Queue Management - Technical Features.
Explore the technical features of our queue management system.
Greeting.
Identify Reason For Visiting
Select the customer’s reason for visiting so it’s visible to other staff.
Identify the Customer
Identify the customer and add them to specific queues (e.g. phone sale, technical service).
Locate current customers by name, phone, or ID number.
Add new customer records from the tablet.
Queueing.
Customer Notes
Enter identifying notes (e.g. red hat).
Access Queue On The Tablet
Access/view the queue directly from a tablet.
View customer’s wait time, reason for visiting, and any notes.
Remove customers from the queue and serve them on the tablet (Sales Assist).
Access Queue On The Point of Sale
Queue can be accessed from Maplewave’s POS.
Remove customers from the queue and assist them at a fixed POS terminal.
Technician Web Queue
Customers with technical queries are added to a dedicated Technician Web Queue.
Technicians view the queue from their web browser.
Self-Queueing.
Allows customers to:
Add themselves to the queue via QR code, SMS or from a website.
Enter their personal details and reason for visiting.
See their queue position so they can wait elsewhere.
Get notified when they’re next up, and when to enter.
Select “I’m running late” to move one position back in the queue.
Remove themselves from the queue.
Permissions.
Roles control which functionality staff can access.
Sales Role gives access to the main application.
Full Role gives access to administrative features.
System Integrations.
Maplewave Platform
Maplewave’s Greeting/Queueing solution works seamlessly with the rest of our platform.
Sales Assist: Lets staff build orders from anywhere in the store, continuing the line-free experience.
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