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What if your customers could manage their telco services from anywhere in the world?
Maplewave’s Self-Care solution is a key part of the modern, customer-directed telco experience that we call Transact-Anywhere. Self-Care harnesses the full power of the Maplewave platform to deliver a cohesive retail experience in the digital channel.
Using native iOS and Android apps, or their internet browser, customers can handle transactions that would normally require an in-store visit, such as topping up, changing their plan, paying a bill, ordering a new device or product, or getting support.
By leveraging information and open APIs from Maplewave’s platform, customers can access even more advanced functions, such as viewing which stores have a particular item in stock, browsing device features, exploring recommended add-ons, and more. Your customers will also be able to view and modify their current plans and add-ons.
If a hardware purchase is made, the device, SIM, or other home-related hardware can be picked up in-store or delivered to the customer’s home. Behind the scenes, Self-Care is a true extension of our platform and coordinates the inventory movements with the warehouse or store.
Self-Care also has many marketing benefits. Using push notifications, personalized offers can be sent directly to customers’ devices or browsers. With one click, the purchase process can be initiated and completed from their handset or computer. Self-Care’s geo-fencing capabilities mean offers can be further targeted based on the customer’s current location.
While self-service apps are common in the industry, they are not created equally. Many telcos use standalone solutions that operate in isolation from the rest of their infrastructure – or require multiple, expensive integrations that still fail to deliver the seamless, fully-functional omni-channel experience customers expect.
Maplewave’s white-label Self-Care solution taps into common integrations across channels, which dramatically reduces costs and ensures an unbeatable speed-to-market.
To learn more about the benefits of self-service solution, contact us today.