In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? How networks can come out on top in the digital age?
There are many factors that contribute to the right UX design. Telcos need to ensure that all their experiences seamlessly deliver value to the customer at every touch-point.
Nature is modifying the retail landscape – and retailers who adapt rapidly are thriving, while others are facing extinction.
The world is moving to a seamless, channel agnostic future. Telcos – you need a new retail approach.
Maplewave client, Telkom, enjoys robust mobile business growth.
Do you know how your customers feel about your paper contracts? As a customer myself, I HATE them. Between all the waiting and interruptions, I can confidently say paper processes are killing your customer experience.