CX

Telco To Telco: A Global Experience

How do Canada and UK telco experiences differ? Find out from Cassie, as she outlines her experience moving counties and switching telcos.

Cassie Pilon
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Maplewave's Top Reads

From mobile load times, to emotion reading AI, we hope you enjoy our top reads!

Maplewave Company
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Maplewave's Top Reads Of The Week

From digital transformation, to engaging the five sense, to encouraging innovation in the workplace, here’s our top reads this week!

Maplewave Company
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6 Things Your Telco Staff Must Do to Enable Incredible Customer Experiences

Unlock the barriers holding back your salespeople from reaching their full potential by ensuring they can accomplish these 6 things.

Maplewave Company
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Digital Transformation in Telco Retail

We have compiled several articles that provide an in depth look at digital transformation, emerging technologies, the changing retail landscape, and how telcos can meet evolving customer expectations.

Maplewave Company
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5 Companies Who are Using Personalization to Change Retail Forever

As Gen Z and Alpha enter the market, they are revolutionizing everything. This is especially apparent when it comes to their desire for personalization.

Maplewave Company
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The Future of Telco is Transact Anywhere

What are the challenges faced by telcos when considering a Transact-Anywhere approach – and more importantly, what are the solutions?

Will Gibson
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Think You Can Get Away With Your Old In-store Systems? Think Again.

Experience is now the ruler and the focus is on the customer. Customer experience cannot be manufactured, it is not the sum of your store design. It is real and it cannot be faked.

Will Gibson
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Apple: Retail Do or Don't?

For years, Apple Retail has been an inspiration for retailers. But no company is perfect, even Apple. So, what are Apple’s retail problems?

Will Gibson
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TelcoTalk: The Basis of a Digital Telco Store

A telcos success is reliant on one thing – the experience of customers. Consumers need to be entertained, engaged, and efficiently served.

Will Gibson
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TelcoTalk: The Digital Only Retail Store

Brands across the globe are using digital retail experiences to rise above their competition. But it’s not too late for you to implement these experiences, the first step is knowing what you’re up against.

Will Gibson
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TelcoTalk: Win Your Market in the Next Five Years

The old ways of doing business just don’t cut it anymore. To be competitive in today’s market, telco retailers need to focus on their customer experience.

Will Gibson
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TelcoTalk: Four Great Examples Of Digital Retail Tech

Forward-thinking retailers are already using cutting edge technologies to delight and retain loyal customers across highly competitive markets.

Will Gibson
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TelcoTalk: The Digidextrous Store Model

Attention Telco retailers: your store model is failing you! The good news? There’s a solution. It’s the Digidextrous store.

Will Gibson
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TelcoTalk: Retail is Not Dead

In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? How networks can come out on top in the digital age?

Will Gibson
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User Experience - What is it, and why is it important?

There are many factors that contribute to the right UX design. Telcos need to ensure that all their experiences seamlessly deliver value to the customer at every touch-point.

Scott Sears
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Maplewave Prepares Telcos for Next-Gen Customers at Singapore's CEM Summit

Young blonde girl with blonde woman on yellow couch girl looking at smartphone woman looking at laptop

Maplewave Company
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