Digital Transformation

3 Customer Expectations Accelerated By COVID-19

To stay competitive and promote customer loyalty, telcos need to meet customer's new expectations – and do it quickly. Read about the three customer expectations that telcos need to meet in this blog.

Maplewave Company
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Maplewave’s Journey to the Cloud - Part 4

This is our fourth post in the series that documents Maplewave’s journey to transition our IT infrastructure to the public cloud. Follow the links for Part 1, Part 2, and Part 3.

Kevin Burgess
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Q&A: Maplewave's Leaders Reflect on 2020 and What's to Come in 2021

A Q&A with Maplewave's Adam Baggs (CEO), Grant Carstensen (SVP Product and Solutions) and Will Gibson (VP Sales & Marketing) to dicuss the future of telco retail and how telcos can evolve their omnichannel strategy.

Maplewave Company
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How Has COVID-19 Affected Telco Digital Transformation?

COVID-19 taught the telco industry a lot. Now, it's time to implement those learnings and prepare for whatever the future brings.

Will Gibson
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3 Missed Opportunities in the Greek Telco Market

What's going on in the Greek telco market? Find out what key opportunities telcos in Greece as missing in this blog.

Will Gibson
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How To Optimise Your Telco Channel Strategy

From picking the right channels, to using the right technology, and providing the right training, channel strategies can get complicated - but the return on investment is worth it. ‍It’s time for telcos to optimise and develop channel strategies that drive results and boost the customer experience.

Richard Stirling
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Telco Customer Experience During Turbulent Times

Trying to find a "new normal"? ‍Read Will Gibson's blog and learn how telco retailers can adjust to meet the current circumstances and to keep moving forward. ‍

Will Gibson
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Telco Staff Training: Nearly Everything You Need to Know

For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.‍And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability. ‍

To Franchise or to Own? A Telco Conundrum

We shop with successful franchises across the globe and across industries .So, why does franchising seem inconceivable for telcos?

Will Gibson
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Maplewave's Top Reads

From mobile load times, to emotion reading AI, we hope you enjoy our top reads!

Maplewave Company
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Maplewave's Top Reads Of The Week

From digital transformation, to engaging the five sense, to encouraging innovation in the workplace, here’s our top reads this week!

Maplewave Company
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Maplewave's Top Reads of the Week

How was your week? From Olympic medals to sales manager training, here’s our favourite reads this week.

Maplewave Company
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Maplewave's Top Reads of the Week

If it involves new tech, digital transformation, supply chains or retail trends – we’re interested. Here are our top reads of this week.

Maplewave Company
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Why Telcos Need to be Social Media Experts

Just how important is social media to young customers? And how can telcos best leverage this new channel to reach this demographic?

Maplewave Company
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How AI Can Enhance the Retail Experience

In it’s early stages, AI has already seen consumer adoption. How can telco retailers use AI to create seamless customer journeys?

Maplewave Company
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6 Things Your Telco Staff Must Do to Enable Incredible Customer Experiences

Unlock the barriers holding back your salespeople from reaching their full potential by ensuring they can accomplish these 6 things.

Maplewave Company
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Digital Transformation in Telco Retail

We have compiled several articles that provide an in depth look at digital transformation, emerging technologies, the changing retail landscape, and how telcos can meet evolving customer expectations.

Maplewave Company
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5 Companies Who are Using Personalization to Change Retail Forever

As Gen Z and Alpha enter the market, they are revolutionizing everything. This is especially apparent when it comes to their desire for personalization.

Maplewave Company
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The Future of Telco is Transact Anywhere

What are the challenges faced by telcos when considering a Transact-Anywhere approach – and more importantly, what are the solutions?

Will Gibson
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TelcoTalk: The Digital Only Retail Store

Brands across the globe are using digital retail experiences to rise above their competition. But it’s not too late for you to implement these experiences, the first step is knowing what you’re up against.

Will Gibson
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TelcoTalk: Win Your Market in the Next Five Years

The old ways of doing business just don’t cut it anymore. To be competitive in today’s market, telco retailers need to focus on their customer experience.

Will Gibson
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TelcoTalk: Four Great Examples Of Digital Retail Tech

Forward-thinking retailers are already using cutting edge technologies to delight and retain loyal customers across highly competitive markets.

Will Gibson
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TelcoTalk: The Digidextrous Store Model

Attention Telco retailers: your store model is failing you! The good news? There’s a solution. It’s the Digidextrous store.

Will Gibson
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TelcoTalk: Retail is Not Dead

In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? How networks can come out on top in the digital age?

Will Gibson
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A Dream for Telco and Their Customers

In a dream telco world, we can interact and complete transactions with telco providers anytime, anywhere, and via any medium.

Will Gibson
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Survival of the Swiftest: Not-So-Natural Selection in Retail

Nature is modifying the retail landscape – and retailers who adapt rapidly are thriving, while others are facing extinction.

Matt Brannon
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