Telco Blog Posts

The 3 Tools Your Telco Salespeople Need to Be Successful

Few people would be successful in their jobs if they didn’t have the tools they needed to perform. And the telco retail environment is no exception.

Maplewave Company
Read more >

The Top Six Ways Telcos Let Their Customers Down

Retail can no longer be transaction-focused. Telco retailers need to create engaging, efficient and meaningful experiences with customers in every channel.

Maplewave Company
Read more >

To Franchise or to Own? A Telco Conundrum

We shop with successful franchises across the globe and across industries .So, why does franchising seem inconceivable for telcos?

Will Gibson
Read more >

Telco To Telco: A Global Experience

How do Canada and UK telco experiences differ? Find out from Cassie, as she outlines her experience moving counties and switching telcos.

Cassie Pilon
Read more >

Maplewave's Top Reads of the Week

We love talking tech, telco, retail, digital transformation and people! Here’s some of our favorite reads this week.

Maplewave Company
Read more >

How Telcos can Leverage Social Responsibility to Appeal to Young Customers

Ignorance is not bliss. Telcos that refuse to play an active role in bettering the world aren’t going to cut it for Gen Z or Alpha.

Maplewave Company
Read more >

6 Things Your Telco Staff Must Do to Enable Incredible Customer Experiences

Unlock the barriers holding back your salespeople from reaching their full potential by ensuring they can accomplish these 6 things.

Maplewave Company
Read more >

Digital Transformation in Telco Retail

We have compiled several articles that provide an in depth look at digital transformation, emerging technologies, the changing retail landscape, and how telcos can meet evolving customer expectations.

Maplewave Company
Read more >

The Death of Omnichannel and the Emergence of Transact-Anywhere

Telcos need to ditch the IT first mentality, and focus on seamless experiences that put the customer in control.

Will Gibson
Read more >

5 Companies Who are Using Personalization to Change Retail Forever

As Gen Z and Alpha enter the market, they are revolutionizing everything. This is especially apparent when it comes to their desire for personalization.

Maplewave Company
Read more >

The Future of Telco is Transact Anywhere

What are the challenges faced by telcos when considering a Transact-Anywhere approach – and more importantly, what are the solutions?

Will Gibson
Read more >

Think You Can Get Away With Your Old In-store Systems? Think Again.

Experience is now the ruler and the focus is on the customer. Customer experience cannot be manufactured, it is not the sum of your store design. It is real and it cannot be faked.

Will Gibson
Read more >

TelcoTalk: The Basis of a Digital Telco Store

A telcos success is reliant on one thing – the experience of customers. Consumers need to be entertained, engaged, and efficiently served.

Will Gibson
Read more >

TelcoTalk: The Digital Only Retail Store

Brands across the globe are using digital retail experiences to rise above their competition. But it’s not too late for you to implement these experiences, the first step is knowing what you’re up against.

Will Gibson
Read more >

TelcoTalk: Win Your Market in the Next Five Years

The old ways of doing business just don’t cut it anymore. To be competitive in today’s market, telco retailers need to focus on their customer experience.

Will Gibson
Read more >

TelcoTalk: Top 10 Telco Retail Mistakes

We love talking tech, telco, retail, digital transformation and people! Here’s some of our favorite reads this week.

Will Gibson
Read more >

TelcoTalk: Four Great Examples Of Digital Retail Tech

Forward-thinking retailers are already using cutting edge technologies to delight and retain loyal customers across highly competitive markets.

Will Gibson
Read more >

TelcoTalk: The Digidextrous Store Model

Attention Telco retailers: your store model is failing you! The good news? There’s a solution. It’s the Digidextrous store.

Will Gibson
Read more >

TelcoTalk: Retail is Not Dead

In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? How networks can come out on top in the digital age?

Will Gibson
Read more >

User Experience - What is it, and why is it important?

There are many factors that contribute to the right UX design. Telcos need to ensure that all their experiences seamlessly deliver value to the customer at every touch-point.

Scott Sears
Read more >

A Dream for Telco and Their Customers

In a dream telco world, we can interact and complete transactions with telco providers anytime, anywhere, and via any medium.

Will Gibson
Read more >

Survival of the Swiftest: Not-So-Natural Selection in Retail

Nature is modifying the retail landscape – and retailers who adapt rapidly are thriving, while others are facing extinction.

Matt Brannon
Read more >

Telco Retail Needs a New RoboCop

The world is moving to a seamless, channel agnostic future. Telcos – you need a new retail approach.

Will Gibson
Read more >

It's 2018...Surely You Don't Still Use Paper!

Do you know how your customers feel about your paper contracts? As a customer myself, I HATE them. Between all the waiting and interruptions, I can confidently say paper processes are killing your customer experience.

Will Gibson
Read more >

Maplewave To Address Telco's Omnichannel Problem at Total Telecom Congress

Richard Stirling, Houda El Khayati, Will Gibson from Maplewave at Total Telecoms Conference September 2019

Maplewave Company
Read more >

News Release: Dartmouth company developing software to transform telecommunications

ACOA awards Maplewave $3.5 million to promote innovation and exporting.

Maplewave Company
Read more >

Mobile Becomes Key Driver for Telkom

Maplewave client, Telkom, enjoys robust mobile business growth.

Maplewave Company
Read more >