Maplewave Supply Improves Stock Availability - 90% of the Inventory in 90% of the stores, 100% of the Time
In 2010, Telkom evolved from being a single fixed-line operator to being also a mobile telecoms company when they were awarded the fourth mobile operator license in the South African market. As a legacy single fixed-line operator, Telkom initiated a retail transformation project to improve customer experience and drive retail store profitability. Their previous retail experience suffered from long transaction times, poor stock availability and low customer satisfaction.
Telkom is a wireline and wireless telecommunications provider in South Africa, operating in more than 38 countries across the African continent. Telkom is a semi-privatized, 39% state-owned company. Telkom was awarded the fourth mobile operator license in the South African market in 2010.
The rapid deployment of mobile services left Telkom burdened with two billing and customer management solutions, and a generic point-of-sale solution. The retail footprint included 80 owned and operated stores, and over 40 dealer stores.
This legacy infrastructure caused many problems:
Navigating the multiple, complex billing architecture was the main challenge. Maplewave overcame this with a lean and agile methodology of deployment and testing, and the launch was a great success.
Maplewave was contracted to deploy many parts of their retail platform to solve the pressing challenges.
The Supply module complimented the Transact POS system to provide stronger inventory management through improved visibility and the enforced recording of serial numbers with the retail ecosystem.
The Supply module also provided integration to the distribution warehouse environment which shortened the time to create replenishment purchase orders for the retail stores. This ensured the right stock was in the right store, at the right time.
This ‘Supply’ driven retail transformation focused Telkom’s IT solutions, business processes and entire distribution chain to drive fast and successful results that delivered true ROI.
Many retailers continue to struggle with unintegrated legacy systems, which causes the customer experience to suffer, and the stock movement to be costly and inefficient. The core systems that power a store need to be fast, intuitive and easy to use. No matter how complex the environment is, Maplewave makes retail transformations possible.
If you’re ready to revolutionize your in-store experience, contact Maplewave to see how we can transform you into an industry leader.