The Telco Commerce Platform That’s Engineered For Seamless Connectivity.

Integrate your channels and systems into a single front end with our modular platform - no more manual steps, scouring for information, or friction points that limit your potential. No matter the scope of your project, we’ll ensure you achieve your goals with our industry expertise and dedicated support.

Choose As Many Or As Few Modules As You Need.

Point of Sale

Power A Modern, Frictionless Sales Experience
Quickly sell devices, plans, top-ups, and accessories using tablet, mobile or desktop.

Say Goodbye To Swivels & Manual Entries
Integrates with OSS/BSS systems and presents CRM, order, billing, and POS data in one place. 

Increase Upselling & Cross Selling
Automated product, plan, and accessory recommendations maximize basket size.

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Paperless Transactions

Say 'So Long' To Paper
Digitize your contract signing and document management in every channel.

Save 85% Of Your Paper Costs
No more clunky printers, piles of paper, or sifting through physical files.

Enable Omnichannel Transactions
Enable autonomous purchases in your digital channels with remote signing - all while enjoying high levels of security and compliance. 

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E-Commerce

Increase Online Sales
Empower customers to browse, build, and finish orders entirely online without extra steps, as well as move sales seamlessly between channels. 

Enable Frustration-Free Shopping
No more frustration – customers won’t need call centre or store assistance to finish their transaction.

Automate Your Manual Tasks
Automate complex tasks, like credit checks,  catalog maintenance, and order fulfilment with our fully integrated solution. 

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A middle aged man holding a mobile phone in one hand and a credit crd in the other hand. Implying he is shopping online.

Self-Care

Serve Your Customers 24/7
Equip customers to shop and manage their services from anywhere, at any time on web, iOS, or Android.

Lower Your Support Costs
Lower your overall support costs by reducing the number of service requests made to your stores and contact centres.

Enjoy Advanced Pre-Paid Features
Transfer account balances, airtime, text messages, and other entitlements to others’ prepaid accounts.

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Indirect Channel Management

Get One Solution That Meets All Your Needs
Easily manage your indirect channel with one solution that handles sales, management activities, inventory, onboarding, and reporting.

Automate Your Manual Tasks
Save hours otherwise wasted on planning and manual tasks with effective route planning, inspection checklists, stock alerts, and more.

Get Performance Insights In One View
View real-time activity across roles, regions, and countries. Easily compare performance and analyze opportunities and risks.

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Bring Your Omnichannel Dream To Life.

Our modules are great on their own, but their true strength is revealed when they work together. Our integration framework uses TM Forum open APIs to connect every module, channel, and third-party system into a single front end, enabling a true omnichannel experience.  

Modernize Your Customer Experience
Let customers shop how they want, when they want. Our physical and digital solutions work together to give customers the flexibility to start a transaction in one channel and finish it in another. No more frustration with limited or disjointed journeys. Integrate with your preferred AI engine to deliver personalized marketing campaigns and offers.

Improve Decision Making
View data across channels, including sales volumes, inventory, and channel performance. Filter results by country, region, store, and more – right down to the transaction-level for incredible insights.

Reduce Your Costs
Eliminate the extra integration projects (and expenses) that come from working with multiple vendors. Our pre-integrated solution is faster to deploy and has a lower total cost of ownership.

Explore Our Platform
telecom services

Client Success Stories.

What Our Customers Say.

"In the previous system, we had quite a number of systems to interact with. We had ERP, CRM, the POS itself, and the POS had another 4 systems within it. So, we are happy to work with one system".

George Mungah Ruirie
Manager, Inventory & Financial Operations at Safaricom

“The Partnership is an excellent one. Maplewave understands our business and is able to articulate the best solutions to any changes required or support needed. The solution is flexible and innovative”.

Sherie Forden
Senior Manager at Cable & Wireless Communications

“The Maplewave team is always extremely responsive, helpful and willing to work with us to find an optimal solution”.

Natasha Cooper
Transformation Manager, Channels & Distribution at Digicel

Let's Get
Started.

We’re excited to hear how we can help.

Message Us