Telecom Support & Delivery.
Maplewave provides flexible delivery plans, dedicated support resources, and comprehensive training for every deployment, ensuring every telecom digital transformation is successful from day one.
We’ll Support You Every Step Of The Way.
Flexible Delivery Plans
Delivery plans are tailored to each project and can use a waterfall or agile approach, which can be phased to prioritize speed or cost.
Data Migration
All legacy customer, system, and inventory data is migrated to the new solution for a seamless transition.
System Integration
Integrations are prepared between the solution and all legacy and third-party systems, so they operate as a single interface.
Configuration & Testing
All solutions can be configured to meet any unique requirements, and the release is tested and signed off before implementation.
Comprehensive Training
Various training options include train-the-trainer, on-site or remote sessions, user manuals, digital content, and more.
Dedicated Support
Delivery team supports the deployment in the first 90 days before transitioning to regular support.
Delivery & Implementation.
Our Delivery team will develop a rollout plan that works for your unique circumstances.
Dedicated Delivery team and Project Manager for every project.
Discovery sessions reveal pain points and shape the solution design.
Project plan can use a modified waterfall or agile approach.
Store rollouts can be done simultaneously or in phases.
Configuration, Testing & Migration.
We test your solution, configure it to your unique requirements, and migrate your legacy data.
Solutions can be configured via setting changes vs custom coding.
User accounts and store/branch information are set up.
Quality assurance includes functional, regression, and failover testing.
Clients undergo User Acceptance Testing and sign off before rollout.
Legacy data is migrated to new system for a seamless cutover.
Training & Support.
Our team of telco retail experts provides training and support, ensuring your rollout is an immediate success.
Training options include train-the-trainer, on-site, remote, or refresher training.
Training materials can include videos, quizzes, webinars, manuals, and digital content.
Training environment lets staff try the solution without impacting production.
Delivery team provides dedicated support for the first 90 days to ensure stability.
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Started.
We’re excited to hear how we can help.
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