Telecom Support & Delivery.

Maplewave provides flexible delivery plans, dedicated support resources, and comprehensive training for every deployment, ensuring every telecom digital transformation is successful from day one.

Successful Implementations, Guaranteed.

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Flexible Delivery Plans

Delivery plans are tailored to each project and can use a waterfall or agile approach, which can be phased to prioritize speed or cost.

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Data Migration

All legacy customer, system, and inventory data is migrated to the new solution for a seamless transition.

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System Integration

Integrations are prepared between the solution and all legacy and third-party systems, so they operate as a single interface.

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Configuration & Testing

All solutions can be configured to meet any unique requirements, and the release is tested and signed off before implementation.

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Comprehensive Training

Various training options include train-the-trainer, on-site or remote sessions, user manuals, digital content, and more.

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Dedicated Support

Delivery team supports the deployment in the first 90 days before transitioning to regular support.

Delivery & Implementation.

Our Delivery team will develop a rollout plan that works for your unique circumstances.

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Dedicated Delivery team and Project Manager for every project.

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Discovery sessions reveal pain points and shape the solution design.

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Project plan can use a modified waterfall or agile approach.

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Store rollouts can be done simultaneously or in phases.

Configuration, Testing & Migration.

We test your solution, configure it to your unique requirements, and migrate your legacy data.

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Solutions can be configured via setting changes vs custom coding.

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User accounts and store/branch information are set up.

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Quality assurance includes functional, regression, and failover testing.

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Clients undergo User Acceptance Testing and sign off before rollout.

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Legacy data is migrated to new system for a seamless cutover.

Training & Support.

Our team of telco retail experts provides training and support, ensuring your rollout is an immediate success.

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Training options include train-the-trainer, on-site, remote, or refresher training.

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Training materials can include videos, quizzes, webinars, manuals, and digital content.

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Training environment lets staff try the solution without impacting production.

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Delivery team provides dedicated support for the first 90 days to ensure stability.

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We’re excited to hear how we can help.

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