Benchmark Telco Retail Assessment.

See how your retail experience measures up against your key competitors and receive a strategic plan that is guaranteed to improve your KPIs. 

Get Actionable Results in Under 2 Months

In less than 2 months, we will evaluate all parts of your operations with our proprietary 135-point assessment.

Picture Your Strengths & Weaknesses

We visually benchmark your results against global standards, so you know what you’re doing well and where you’re falling short.

Get ~30 Quick Wins & Long-Term Strategies

We deliver 20-30 recommendations, including quick wins and longer-term projects that will drive results over the next 5 years.

Know Your KPI Impact In Advance

For each recommendation, we predict the impact it will have on key metrics, so you can be confident in your investment.

How It Works.

1. Onsite Assessment & Analysis

We immerse ourselves in your business, visit your locations, and talk to your staff so we can gather data and observe your pain points. This phase involves guided visits, secret shopper activities, and analysis. Our 135-point assessment covers all aspects of your business - including your stores, infrastructure, and people.  

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Store Layout & Experience

  • Store Design

  • Sales vs Service Focus

  • Customer Journeys

  • Retail Marketing

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Product & IT Capability

  • Retail Systems

  • Retail Technology

  • Retail Merchandising

  • Product Range

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People & Processes

  • Training and Behaviour

  • Education and Repair

  • Operations and Processes

  • Retail Compliance

2. Present Findings & Benchmark Results

We prepare and present an extensive report with our findings. This includes your observed strengths and weaknesses, your pain points, and future threats. All assessment areas will be scored graphically and compared to global benchmarks.

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3. Identify Quick Wins & Long-Term Strategies

Your report will include around 30 actionable projects. These include “quick wins” that deliver immediate value, as well as longer-term projects that will shape your strategy over the next 5 years. Each project is triaged according to impact, ease, and cost. We will also outline the impact that each project will have on your KPIs, so you can foresee the return on your investment.

4. Provide Ongoing Support

Your Benchmark engagement isn’t over after your report is delivered. We support the end-to-end project plan by identifying priority workstreams, providing internal coaching and vendor management, and more. Most importantly, we will ensure your ROI is delivered and proven post- implementation.

Featured Case Study.

Chat with Will Gibson.

Will is an award-winning telecom consultant who has consulted on retail environments in over 60 countries. Will intimately understands the many factors that make a great retail experience and uses his expertise to bring this to life. Reach out to Will to get started today!

Will’s Bio >Email Will >Will’s LinkedIn >
Will Gibson VP Sales & Marketing

Frequently Asked Questions.

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How long does it take to complete the assessment?

We typically like to spend at least a week with you on the ground. We visit your stores, immerse ourselves in your business, and talk to your many operational teams. From there, we analyze the results and prepare a detailed report. The whole process takes 4-6 weeks from start to finish.

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What will I get out of the exercise and how will it help us?

You will learn a lot about yourselves! In short, we give you a strategic plan for the next several years, including at least 25 actionable recommendations. Some are quick wins, and others may require more strategic thought and planning. We will recommend what to do and when.

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Our retail execution is already better than our competitors, how can this help us?

There will always be things you can improve on. Our highest-scoring assessment was only 70%, and we’ve had a few telcos score lower than 20%! Businesses that stop when they’re ahead are quickly caught. Get in touch and we can show you where you rank on our global scale.

Let's Get

We’re excited to hear how we can help.

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