Evaluate your experience, systems, and operations with our 135-point retail assessment.
Learn what you do better than others and areas where you have room to grow.
See how your retail performance compares to global standards.
Receive actionable project plans that deliver immediate and long-term benefits.
Identify strategies that will drive performance over the next 5 years.
Sales vs Service Focus
Training and Behaviour
Education and Repair
Operations and Processes
We immerse ourselves in your business, visit your locations, and talk to your staff so we can observe and accurately document your pain points.
Guided visits to retail locations, headquarters, warehouses, and operation centres.
Secret shopper visits.
Discussions, workshops, meetings.
KPI gathering and analysis.
We prepare and present an extensive report with our findings:
Your observed strengths, weaknesses, pain points, and future threats.
Your capability vs global and regional standards.
Identify quick wins, cross-functional projects, and long-term strategic goals.
Triage action plan based on impact, ease, and cost.
We work collaboratively to recommend/implement solutions that will solve your pain points and can measure your ROI once it’s completed.
Identify priority workstreams.
Support the end-to-end project plan.
Provide internal coaching and vendor management.
Ensure ROI is delivered and proven post-implementation.
The changing retail expectations of young customers.
How to create an exceptional experience.
The role technology plays in new retail experiences.
Digital transformation trends.
The changing retail landscape.
Evolving customer expectations.