The Transact Anywhere Experience.

Maplewave’s omnichannel strategy is called Transact Anywhere. This approach connects all touchpoints so customers can shop freely using any combination of digital and physical channels.

Transact Anywhere
Maplewave enables telecom transactions in every channel.
Transact Anywhere gives customers the flexibility to interact anytime, anyplace, using any combination of digital and physical channels.
Maplewave’s platform connects all touch points within the telco retail universe.
Our platform integrates with other key telecom systems for a single interface that enables real-time communication and eliminates swivel steps.
Transact Anywhere gives customers incredible flexibility so they’re free to move between different touch points as they process their transaction.
Transact Anywhere is the best way
to deliver a modern customer experience.

Maplewave enables telecom transactions in every channel.

Illustration showing different types of business in the omni-channel telco world including flagship stores kiosk, call centre, self service, corporate retail, door to door sales indirect sales and warehouse

Transact Anywhere gives customers the flexibility to interact anytime, anyplace, using any combination of digital and physical channels.

illustration of where the channels could be located in a city

Maplewave’s platform connects all touch points within the telco retail universe.

Diagram illustrates the connections between all the sales channels

Our platform integrates with other key telecom systems for a single interface that enables real-time communication and eliminates swivel steps.

illustration of the integration of additional functions in the telco omni-channel world including BI platforms, payment solutions, e-commerce, Billing systems, biometrics and courier

Transact Anywhere gives customers incredible flexibility so they’re free to move between different touch points as they process their transaction.

illustration of all the sales channels in a completed city

Transact Anywhere is the best way to deliver a modern customer experience.

Strategy & Planning

Channel Strategy

We can help determine which channels make sense for your market, and how to execute them to drive the maximum ROI.

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Channel Strategy

We can help determine which channels make sense for your market, and how to execute them to drive the maximum ROI.

Explore Services >

See Transact Anywhere In Action.

Self-Service Experiences

Making Purchases

Woman and man both with curly hair
Instead of waiting at a store, Sherry and Jose are able to quickly purchase their new devices using a self-care app and vending kiosk.

Placing Pre-Orders

woman in yellow jacket
With a few quick taps, Anjali is able to pre-order her new device using her self-care app and arrange to pick it up from a collection locker.

Managing Services

Older woman and younger man looking at phone
Before his flight, Terrence is able to add a roaming package, and Celia skips the telco store lineup and makes a bill payment at a kiosk.

Returning Equipment

Man in blue shirt
When his TV receiver breaks, Ray is able to swap it for a replacement at a nearby collection locker, so he doesn’t miss a second of his favourite show.

How to Bring 184 Telco Omnichannel Journeys Within Reach.

  • How a platform gives customers a flexible 'Transact Anywhere' experience.

  • How Maplewave's omnichannel maturity model brings 184 customer journeys within reach.

  • The unique benefits of Maplewave's platform approach

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Maplewave’s Platform Brings Transact Anywhere To Life.

A digital platform is the only way to bring the Transact Anywhere experience to life. Maplewave’s integration-ready platform has the features telcos need to delight customers in every channel.

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Where To Next?

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It’s true – you CAN
implement self-service for practically nothing.
Telco’s Self-Service Future:
4 solutions that cut costs, boost
profits and delight customers
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