This whitepaper examines how COVID-19 has changed telco retail and consumer shopping habits, the four essential self-service solutions and their ROI, and how telcos can completely fund their self-service investment by optimizing their retail estate.
This whitepaper examines how a platform gives customers a flexible ‘Transact Anywhere’ experience; how Maplewave’s omnichannel maturity model brings 184 customer journeys within reach; and the unique benefits of Maplewave’s platform approach.
This whitepaper examines how the role of commerce systems has changed; how the functionality of a General POS, POS/CRM Hybrid and Telco Platform compare; and the unique benefits of a platform approach.
This whitepaper examines how telco budgets and projects have been affected by COVID-19; three historical examples of how “hitting pause” led large companies to disaster; and our three-step action plan that will guide you to success.
This whitepaper examines how the pandemic has impacted telcos and customers; 11 solutions to solve your COVID-19 pain points; and how to thrive using omnichannel solutions.
This whitepaper examines why the telco store experience falls short; the characteristics of an outstanding telco salesperson; and how to develop a retail training strategy that promotes performance and retains employees.
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