Explore our whitepapers for in-depth background information on key telecom trends and topics.

How To Bring 184 Omnichannel Journeys Within Reach

This whitepaper examines how a platform gives customers a flexible ‘Transact Anywhere’ experience; how Maplewave’s omnichannel maturity model brings 184 customer journeys within reach; and the unique benefits of Maplewave’s platform approach.

The Best And The Rest: How 3 Types of Commerce Solutions Compare

This whitepaper examines how the role of commerce systems has changed; how the functionality of a General POS, POS/CRM Hybrid and Telco Platform compare; and the unique benefits of a platform approach.

Is Your Pandemic Pause A Recipe For Disaster?

This whitepaper examines how telco budgets and projects have been affected by COVID-19; three historical examples of how “hitting pause” led large companies to disaster; and our three-step action plan that will guide you to success.

The 11 Solutions Telcos Need to Survive COVID-19

This whitepaper examines how the pandemic has impacted telcos and customers; 11 solutions to solve your COVID-19 pain points; and how to thrive using omnichannel solutions.

How To Create Outstanding Telco Salespeople

This whitepaper examines why the telco store experience falls short; the characteristics of an outstanding telco salesperson; and how to develop a retail training strategy that promotes performance and retains employees.

How to Prepare your Telco Business for Generation Z and Beyond.

This whitepaper examines the changing retail expectations of young customers; how to create an exceptional experience; and the role technology plays in new retail experiences.

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