No one can deny the profound and lasting effect that the COVID-19 pandemic has had on the world. From new economic pressures, to changing priorities, and new ways of interacting, the world is a very different place than it was just a few years ago.
Retail-based industries, like telecom, have faced significant pressures. Gathering limit restrictions have spawned a voracious appetite for digital interactions while simultaneously restricting access to retail stores. These pressures have forced telcos to re-evaluate their channel strategy and reduce the cost of their retail footprint.
Fortunately, there is a way telcos can offer the digital experiences customers crave while dramatically cutting costs and optimizing their estates – by implementing a series of self-service solutions.
In this whitepaper, we will explore:
• How COVID-19 has changed telco retail and consumer shopping habits.
• The four essential self-service solutions.
• The ROI of self-service solutions.
• How telcos can completely fund their self-service investment by optimizing their retail estate.