Telco’s Self-Service Future: 4 solutions that cut costs, boost profits and delight customers.

Man and woman walking by a telco kiosk in a grocery store.

No one can deny the profound and lasting effect that the COVID-19 pandemic has had on the world. From new economic pressures, to changing priorities, and new ways of interacting, the world is a very different place than it was just a few years ago.

Retail-based industries, like telecom, have faced significant pressures. Gathering limit restrictions have spawned a voracious appetite for digital interactions while simultaneously restricting access to retail stores. These pressures have forced telcos to re-evaluate their channel strategy and reduce the cost of their retail footprint.  

Fortunately, there is a way telcos can offer the digital experiences customers crave while dramatically cutting costs and optimizing their estates – by implementing a series of self-service solutions.

In this whitepaper, we will explore:

•  How COVID-19 has changed telco retail and consumer shopping habits.

•  The four essential self-service solutions.

•  The ROI of self-service solutions.

•  How telcos can completely fund their self-service investment by optimizing their retail estate.

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