Our Platform.

Maplewave’s omnichannel platform can be deployed quickly to unite every channel, touchpoint, and third-party system into a single interface. Our range of physical and digital solutions work together to transform your operations.

One Platform, All Channels.

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Unites All Channels & Systems

Integrates all core telecom systems for seamless channel handoffs and fast, effortless transactions.

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Complete Range of Solutions

Complete range of digital and physical solutions work together to eliminate every pain point.

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Customer-Driven Experience

Orchestrates complex processes behind the scenes for an exceptional, customer-directed experience.

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Fast, Adaptable Implementation

Changes are made through configuration vs custom coding for incredible flexibility and rapid delivery.

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Incredible ROI

Integrated, fully featured platform ensures fast, low-cost deployments that reduce costs, increase sales, and improve efficiency.

Delivers The Key Features That Telcos Need.

  • Fits Every Channel Strategy

  • Enables Tablet & Mobile Transactions

  • Facilitates An Omnichannel Experience

  • Provides Digital Solutions For Every Channel

  • Designed Specifically For Telcos

  • Offers Real-Time Visibility & Reporting

  • Facilitates An End-To-End Supply Chain

  • Integrates All Touchpoints Into a Single Front End

Expertly Manages The Needs Of Every Channel.

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Supply Chain

Controls the flow of goods across all channels - from warehouse to customer.

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Traditional Retail

Manages transactions, inventory, and customer experiences for physical retail locations.

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Third-Party/Indirect

Manages sales and inventory for dealer locations, indirect resellers, and field sales.

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Self-Service/Digital

Enables self-service sales activities and experiences using digital and hybrid solutions.

Successful Implementations, Guaranteed.

Our rigorous approach to delivery, training, and support ensures your rollout will be successful from day one.

View Delivery, Support & Training
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Sales Transactions.

Point of Sale

Finalize complex transactions quickly and easily without swiveling to different systems or re-entering information.

  • Intuitive functionality is easy to use and train.

  • Maintains rich customer history and drives upselling.

  • Designed for all channels and devices.

View Solution
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Paperless Transactions

Digitally manage your contract signing, document storage/retrieval, and Walk Out Working processes – saving up to 85% of your paper costs.

  • Eliminates paper printing, storage, shipping, and administration.

  • Enhances customer experience and reduces disputes.

  • Provides increased security and compliance across channels.

View Solution

In-Store Experience.

Greeting & Queuing

Queue customers digitally to eliminate lineups and bottlenecks while providing a personal experience.

  • Gives customers a personalized, efficient experience.

  • Manages traffic flow.

  • Displays complete customer history.

View Solution
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Sales Assist

Build orders from anywhere on the sales floor, giving customers a personal, line-free experience.

  • Serves customers from anywhere in the store.

  • Easily compares features and plans. 

  • Simplifies the sales process and upselling.

View Solution

Self-Service.

Self-care App

Let customers manage their services without an in-store visit – from any location, at any time.

  • Improves the customer experience while reducing store traffic.

  • Facilitates hardware deliveries directly to consumers.

  • Enables new marketing strategies based on history and location.

View Solution
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Kiosks, Vending & Lockers

Empower customers to process transactions on their own, freeing staff to focus on higher-value activities.

  • Diverts store traffic and can extend your footprint to new areas.

  • Hardware options for basic transactions, vending or collection.

  • Reduces staffing levels/costs.

View Solution

Supply Chain & Logistics.

Inventory Management

Synchronize inventory replenishment and visibility across all channels, guaranteeing customers always leave with product in-hand.

  • Tracks serialized inventory across all movements in real-time.

  • Automates inventory calculations based on sales data.

  • Reduces markdowns, shrinkage and “out of stock” situations.

View Solution
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Warehouse Management System

Manage warehouse environments from receiving through reverse logistics, giving complete visibility throughout the full product lifecycle.

  • Designed for high-value, high-volume telco environments.

  • Integrates to ERP, security, and courier systems.

  • Fully configurable without expensive code changes.

View Solution

Indirect Channel Management.

Indirect Sales App

Incentivize indirect channel partners to sell more of your brand’s products with simple sales and inventory management tools.

  • Completes key channel journeys in a few quick steps.

  • Displays commission in real-time to encourage sales.

  • Orders, receives, and manages channel inventory.

View Solution
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Route Planning & Optimization

Manage deliveries to dealer and third-party channels for unmatched transparency and compliance.

  • Optimizes routes and adjusts to changes in real-time.

  • Captures electronic proof of deliveries.

  • Provides real-time alerts, arrival times and route tracking.

View Solution

Reporting.

BI & Reporting

View real-time activity across all channels and regions in one place, making it easy to analyze performance, opportunities, and risks.

  • Provides real-time sales, inventory, and commissions info.

  • Displays information down to the individual transaction level.

  • Exports data to spreadsheets for supplemental manipulation.

View Solution
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Featured Case Study.

Aliv

Maplewave’s platform powered the successful launch of Bahama’s newest telco, Aliv.

Read Now

The Transact Anywhere Experience.

See how powerful the customer experience becomes when shoppers can transact in any channel, powered by our digital platform.

View Transact Anywhere Experience

The Best And The Rest:
How 3 Types of Commerce Solutions Compare
.

  • Examines how the role of commerce systems has changed.

  • Compares the functionality of a General POS, POS/CRM Hybrid and Telco Platform.

  • Explores the unique benefits of a platform approach.

Read Now
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Where To Next?