Our Platform.
Maplewave’s omnichannel platform can be deployed quickly to unite every channel, touchpoint, and third-party system into a single interface. Our range of physical and digital solutions work together to transform your operations.
One Platform, All Channels.
Unites All Channels & Systems
Integrates all core telecom systems for seamless channel handoffs and fast, effortless transactions.
Complete Range of Solutions
Complete range of digital and physical solutions work together to eliminate every pain point.
Customer-Driven Experience
Orchestrates complex processes behind the scenes for an exceptional, customer-directed experience.
Fast, Adaptable Implementation
Changes are made through configuration vs custom coding for incredible flexibility and rapid delivery.
Incredible ROI
Integrated, fully featured platform ensures fast, low-cost deployments that reduce costs, increase sales, and improve efficiency.
Delivers The Key Features That Telcos Need.
Fits Every Channel Strategy
Enables Tablet & Mobile Transactions
Facilitates An Omnichannel Experience
Provides Digital Solutions For Every Channel
Designed Specifically For Telcos
Offers Real-Time Visibility & Reporting
Facilitates An End-To-End Supply Chain
Integrates All Touchpoints Into a Single Front End
Expertly Manages The Needs Of Every Channel.
Supply Chain
Controls the flow of goods across all channels - from warehouse to customer.
Traditional Retail
Manages transactions, inventory, and customer experiences for physical retail locations.
Third-Party/Indirect
Manages sales and inventory for dealer locations, indirect resellers, and field sales.
Self-Service/Digital
Enables self-service sales activities and experiences using digital and hybrid solutions.
Successful Implementations, Guaranteed.
Our rigorous approach to delivery, training, and support ensures your rollout will be successful from day one.
View Delivery, Support & Training
Sales Transactions.
Point of Sale
Finalize complex transactions quickly and easily without swiveling to different systems or re-entering information.
Intuitive functionality is easy to use and train.
Maintains rich customer history and drives upselling.
Designed for all channels and devices.
Paperless Transactions
Digitally manage your contract signing, document storage/retrieval, and Walk Out Working processes – saving up to 85% of your paper costs.
Eliminates paper printing, storage, shipping, and administration.
Enhances customer experience and reduces disputes.
Provides increased security and compliance across channels.
In-Store Experience.
Greeting & Queuing
Queue customers digitally to eliminate lineups and bottlenecks while providing a personal experience.
Gives customers a personalized, efficient experience.
Manages traffic flow.
Displays complete customer history.
Sales Assist
Build orders from anywhere on the sales floor, giving customers a personal, line-free experience.
Serves customers from anywhere in the store.
Easily compares features and plans.
Simplifies the sales process and upselling.
Self-Service.
Self-Care App
Let customers manage their services without an in-store visit – from any location, at any time.
Improves the customer experience while reducing store traffic.
Facilitates hardware deliveries directly to consumers.
Enables new marketing strategies based on history and location.
Kiosks, Vending & Lockers
Empower customers to process transactions on their own, freeing staff to focus on higher-value activities.
Diverts store traffic and can extend your footprint to new areas.
Hardware options for basic transactions, vending or collection.
Reduces staffing levels/costs.
E-Commerce
Is fully digital and integrated, so customers can complete online telecom transactions without any outside intervention.
Lets customers browse the product catalog, select options, validate information, finalize purchases, and arrange for home delivery or in-store pickup.
Integrates into the enterprise product catalog and CMS for a consistent offering with no extra maintenance.
The user experience is easy for any customer to use.
Supply Chain & Logistics.
Inventory Management
Synchronize inventory replenishment and visibility across all channels, guaranteeing customers always leave with product in-hand.
Tracks serialized inventory across all movements in real-time.
Automates inventory calculations based on sales data.
Reduces markdowns, shrinkage and “out of stock” situations.
Warehouse Management System
Manage warehouse environments from receiving through reverse logistics, giving complete visibility throughout the full product lifecycle.
Designed for high-value, high-volume telco environments.
Integrates to ERP, security, and courier systems.
Fully configurable without expensive code changes.
Indirect Channel Management.
Indirect Sales App
Maximize profitability by giving telcos unmatched visibility and control over channel activities and simplifying the sales process for channel partners.
Completes key channel journeys in a few quick steps.
Displays commission in real-time to encourage sales.
Orders, receives, and manages channel inventory.
Route Planning & Optimization
Manage deliveries to dealer and third-party channels for unmatched transparency and compliance.
Optimizes routes and adjusts to changes in real-time.
Captures electronic proof of deliveries.
Provides real-time alerts, arrival times and route tracking.
Reporting.
BI & Reporting
View real-time activity across all channels and regions in one place, making it easy to analyze performance, opportunities, and risks.
Provides real-time sales, inventory, and commissions info.
Displays information down to the individual transaction level.
Exports data to spreadsheets for supplemental manipulation.
Commissions
Reinforces desired sales behaviours and rewards top performers with flexible incentive structures for staff, dealers, and markets.
Flexible rules accommodate any commission structure.
Automatic calculations are shown in real-time, driving profitable behaviours.
Commission reports can be provided for sales staff, dealers, and management.
Featured Case Study.
The Transact Anywhere Experience.
See how powerful the customer experience becomes when shoppers can transact in any channel, powered by our digital platform.
View Transact Anywhere ExperienceThe Best And The Rest:
How 3 Types of Commerce Solutions Compare.
Examines how the role of commerce systems has changed.
Compares the functionality of a General POS, POS/CRM Hybrid and Telco Platform.
Explores the unique benefits of a platform approach.
