Self Service Software for Telecom.

Increase accessibility and reduce service costs with telecom self-care so customers can shop and manage their offerings from anywhere, at any time.

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Reduce costs with a turnkey solution that leverages existing integrations and functionality for significant savings vs custom apps.

Increase revenue by simplifying the upgrade process and enabling targeted marketing strategies that drive new sales.

Build customer loyalty with a solution that empowers customers to manage their services and make purchases without visiting a store.

Increase efficiency with an app that can simultaneously serve all customers and can book appointments to further streamline store traffic.

Key Functionality.

Let Customers Help Themselves

Our self-service software lets customers control their experience by giving them tools to manage their own services via a telecom mobile app.

  • View billing history, make payments, or add funds.

  • “Family friendly” prepaid workflows let customers apply top-ups, transfer plan balances, and make gifts to others’ accounts.

  • Change primary offers, add-ons, manage subscribers, or upgrade their device.

  • Manage TV and fixed line packages, including swapping/changing channels and tariffs.

  • Access support tools, chat features, and diagnostics.

  • Order devices and SIMs and arrange delivery or in-store pickup.

  • View usage information and manage their account.

  • Receive targeted offers based on history or location.

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Drive Significant Cost Savings

Our telecom mobile app is the most cost-effective way to offer a self-directed experience.

  • Leverages existing integrations from across our platform for significant savings vs in-house solutions.

  • Customers are empowered to handle their own support needs, reducing employment costs.

  • Facilitates push notifications and location-targeted ads when customers are near stores, increasing sales.

  • Lets customers make appointments to pick up items or schedule support for more predictable store traffic levels.

  • Hardware can be delivered to the customer’s home, reducing the amount of stock carried in-store.

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Works On Any Device.

Our Self-Care App can be accessed using native iOS and Android apps, or via an internet browser.

Exceptional Return On Investment.

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Cost Savings

Reallocate or streamline store staff.

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Operational Efficiency

Unlimited number of customers can be served simultaneously.

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Improves Profitability

Makes it easy for customers to upgrade their services.

Explore All Technical Features

Better Together.

Maplewave’s Self-Care App works seamlessly with the rest of our platform.

Point of Sale: Leverages POS features to view/change devices, plans and add-ons. View Solution >

Inventory Management:  Coordinates inventory reservations and delivery orders. View Solution >

Business Intelligence: All sales activity can be tracked in real-time, down to the transaction-level. View Solution >

Paperless: Allows customers to digitally sign contracts as part of the sales flow. View Solution >

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Implementation Consulting.

Our consultants can further guide your project, ensuring you maximize your return on investment.

  • Pilot the Self-Care App and present findings.

  • Measure ROI and how many store visits were diverted.

View Platform Implementation Services

Frequently Asked Questions.

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How does this integrate to my legacy systems, such as ERP and Billing Platform?

We pride ourselves on the quality of our integrations. Like many carriers, we follow TM Forum’s Open API standards. We have firsthand experience integrating to different infrastructure around the world, and we have yet to encounter something we couldn’t make work incredibly well.

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How expensive is this? I’m worried customers will still prefer going to retail stores.

We usually work out a pricing model based on the size of your market. Your success with our products is incredibly important to us. We always work with our clients to ensure penetration and use of our systems, and that a great customer experience is delivered.

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We had an app, but it was basic and not many customers used it. How is yours any different?

Our app is highly configurable so you can get the functionality you want without expensive and slow custom coding. As part of the go-to-market strategy, our consultants will ensure there is a strategy to increase penetration by using every channel to promote app signup and education.

Let's Get

We’re excited to hear how we can help.

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It’s true – you CAN
implement self-service for practically nothing.
Telco’s Self-Service Future:
4 solutions that cut costs, boost
profits and delight customers