Self-Care App - Technical Features.
Explore the technical features of our Self-Care App solution.
Account Management.
Bill & Payment Management
View current and historic bills.
Download bills.
View balances.
Make payments.
Set up auto-recurring payments.
Mobile & Fixed Offer Management
View/update current subscribed offers.
Add new lines of business.
Add new subscribers to the account.
Initiate a device upgrade.
Add funds to the account.
Manage account information.
View Usage Information
View current usage.
View projected usage for the current month.
View overage and overage rates.
Prepaid Management
View prepaid balance.
View charges.
Recharge prepaid line.
Purchase prepaid packages.
Manage Others’ Prepaid Accounts (Market-Dependent)
Apply top-ups to another’s account.
Can support cross-market top-ups.
Configure recurring top-ups.
Include or exclude tax amounts in top-ups.
Transfer balances to another’s account (data, minutes, texts, mobile currency).
Gift a plan.
TV Package Management
View currently subscribed channels.
Swap channels within the TV package.
Search for channels by name or channel number.
Filter channels by category.
Customer-specific rules control number of allowed channels and change frequency.
Hardware Orders.
Omnichannel Support
Purchase items through the app (devices and SIMs).
Arrange to pick up items in-store.
Arrange home delivery.
Platform integrations handle all inventory movements.
Appointment Booking.
Appointments
Choose from available appointment times to:
Pick up an order.
Get technical support.
Attend learning classes.
Marketing.
Geo-Based Push Offers
Schedule push offers.
Push offers based on users’ location.
Segment the market.
Push notifications link deep into app.
Accept offers directly in-app.
Social Media Integration
Integrates with Facebook, Instagram, YouTube, LinkedIn,
Twitter, and Pinterest.Improve the effectiveness of your organic and paid ads.
Make data-driven business decisions.
Monitor what’s said about your brand and competitors.
Scheduling, monitoring, content curation, analytics, team management, security.
Support.
Remote Device Diagnostics
Run device diagnostics without additional equipment.
Run device diagnostics remotely by tech support.
Help Centre & Knowledge Base
In-app tutorials.
New feature tutorials.
Searchable FAQ databases.
Real-time “do you need help” suggestions.
Chatbot support (w/ partner).
Direct call support.
System Integrations.
Maplewave Platform
Maplewave’s Self-Care App works seamlessly with the rest of our platform.
Point of Sale: Leverages POS features to view/change devices, plans and add-ons.
Inventory Management: Coordinates inventory reservations and delivery orders.
BI & Reporting: All sales activity can be tracked in real-time, down to the transaction-level.
Paperless: Allows customers to digitally sign contracts as part of the sales flow.
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