Self-Care App - Technical Features.

Explore the technical features of our Self-Care App solution.

Account Management.


  • Configure and aggregate user journeys to determine future feature investments, including (but not limited to):

    • Activities users are performing.

    • Activities users are completing.

    • Activities users are abandoning.

  • Advanced telemetric statistical data on:

    • The devices and specifications users are utilizing.

    • The browsers and operating systems users are utilizing.


  • Support multiple currencies in multiple markets.

  • Support multiple languages.

User Permissions

  • Full Permission Support – the user can perform all functions on the account.

  • Partial Permission Support – the user can perform only specific actions on the account.

  • Permission Management – full permission users can give permissions to other users on the account.

  • Account Linking – users that have permission can link together, switch between and manage multiple accounts.

Bill & Payment Management

  • View & download current and historical bills.

  • View balances.

  • Pay bills.

  • Set up auto-recurring payments.

  • Save, manage & utilize multiple payment methods.

Mobile & Fixed Offer Management

  • View/update current subscribed offers.

  • Add new lines of business.

  • Add new subscribers to the account.

  • Initiate a device upgrade.

  • Add funds to the account.

  • Manage account information.

View Usage Information

  • Usage categorized by the line of business.

  • Shared or individual usage.

  • View summary & detailed usage for:

    • The current billing/usage cycle.

    • Historical billing/usage cycles.

  • View overage and overage rates.

Prepaid Management

  • View prepaid balance.

  • View charges.

  • Recharge prepaid line.

  • Purchase prepaid packages (plans & add-ons).

  • View top-up history, and purchase history.

  • Make a payment onto a postpaid account.

  • Renumerate the following vouchers the current or another account, which include:

    • Monetary vouchers.

    • Plan/add-on vouchers.

    • Entitlement vouchers.

    • Gift vouchers.

Manage Others’ Prepaid Accounts (Market-Dependent)

  • Apply top-ups to another’s account.

  • Can support cross-market top-ups.

  • Configure recurring top-ups.

  • Include or exclude tax amounts in top-ups.

  • Transfer balances to another’s account (data, minutes, texts, mobile currency).

  • Gift a plan.

  • Make a payment to a third-party account.

TV Package Management

  • View currently subscribed channels.

  • Purchase individual packages, or groups (tiers) of packages.

  • Swap channels within the TV package.

  • Purchase live events.

  • Search for channels by name or channel number.

  • Filter channels by category.

  • Customer-specific rules control number of allowed channels and change frequency.

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Hardware Orders.

Omnichannel Support

  • Purchase items through the app (devices and SIMs).

  • Arrange to pick up items in-store.

  • Arrange home delivery.

  • Platform integrations handle all inventory movements.

Appointment Booking.


Choose from available appointment times to:

  • Pick up an order.

  • Get technical support.

  • Attend learning classes.

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Geo-Based Push Offers

  • Schedule push offers.

  • Push offers based on users’ location.

  • Segment the market.

  • Push notifications link deep into app.

  • Accept offers directly in-app.

Social Media Integration

  • Integrates with Facebook, Instagram, YouTube, LinkedIn,
    Twitter, and Pinterest.

  • Improve the effectiveness of your organic and paid ads.

  • Make data-driven business decisions.

  • Monitor what’s said about your brand and competitors.

  • Scheduling, monitoring, content curation, analytics, team management, security.


Remote Device Diagnostics

  • Run device diagnostics without additional equipment.

  • Run device diagnostics remotely by tech support.

Help Centre & Knowledge Base

  • In-app tutorials.

  • New feature tutorials.

  • Searchable FAQ databases.

  • Real-time “do you need help” suggestions.

  • Chatbot support (w/ partner).

  • Direct call support.

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System Integrations.

Maplewave Platform

Maplewave’s Self-Care App works seamlessly with the rest of our platform.

  • Point of Sale: Leverages POS features to view/change devices, plans and add-ons.

  • Inventory Management: Coordinates inventory reservations and delivery orders.

  • BI & Reporting: All sales activity can be tracked in real-time, down to the transaction-level.

  • Paperless: Allows customers to digitally sign contracts as part of the sales flow.

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