Self-Care App - Technical Features.

Explore the technical features of our Self-Care App solution.

Account Management.

Bill & Payment Management

  • View current and historic bills.

  • Download bills.

  • View balances.

  • Pay bills.

  • Set up auto-recurring payments.

  • Add funds to the account.

Mobile & Fixed Offer Management

  • View/update current subscribed offers.

  • Add new lines of business.

  • Add new subscribers to the account.

  • Initiate a device upgrade.

  • Manage account information.

View Usage Information

  • View current usage.

  • View projected usage for the current month.

  • View overage and overage rates.

Prepaid Management

  • View prepaid balance.

  • View charges.

  • Recharge prepaid line.

  • Purchase prepaid packages.

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Hardware Orders.

Omnichannel Support

  • Purchase items through the app (devices and SIMs).

  • Arrange to pick up items in-store.

  • Arrange home delivery.

  • Platform integrations handle all inventory movements.

Appointment Booking.

Appointments

Choose from available appointment times to:

  • Pick up an order.

  • Get technical support.

  • Attend learning classes.

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Marketing.

Geo-Based Push Offers

  • Schedule push offers.

  • Push offers based on users’ location.

  • Segment the market.

  • Push notifications link deep into app.

  • Accept offers directly in-app.

Social Media Integration

  • Integrates with Facebook, Instagram, YouTube, LinkedIn,
    Twitter, and Pinterest.

  • Improve the effectiveness of your organic and paid ads.

  • Make data-driven business decisions.

  • Monitor what’s said about your brand and competitors.

  • Scheduling, monitoring, content curation, analytics, team management, security.

Support.

Remote Device Diagnostics

  • Run device diagnostics without additional equipment.

  • Run device diagnostics remotely by tech support.

Help Centre & Knowledge Base

  • In-app tutorials.

  • New feature tutorials.

  • Searchable FAQ databases.

  • Real-time “do you need help” suggestions.

  • Chatbot support (w/ partner).

  • Direct call support.

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System Integrations.

Maplewave Platform

Maplewave’s Self-Care App works seamlessly with the rest of our platform.

  • Point of Sale: Allows customers to digitally sign contracts as part of the sales flow.

  • Inventory Management: Coordinates inventory reservations and delivery orders.

  • BI & Reporting: All sales activity can be tracked in real-time, down to the transaction-level.

Where To Next?