Telecom Sales Training.
Maplewave’s telco staff training course, Showtime, teaches participants how to build rapport and understand customers’ needs, making it virtually effortless to close the sale and develop long-term loyalty.
Maplewave’s telco staff training course, Showtime, teaches participants how to build rapport and understand customers’ needs, making it virtually effortless to close the sale and develop long-term loyalty.
One-of-a-kind telecoms training course is completely tailored for the industry and all retail staff.
Advanced NLP sales training techniques build customer loyalty and increase sales.
Staff gain the skills to complete more transactions, upsell, and turn customers into repeat visitors.
By investing in their staff, telcos dramatically improve their staff retention rate.
Flexible delivery and pricing options ensure every telco can benefit from training, large or small.
Showtime consists of 4 modules that help participants develop their skills, build rapport with customers, and effectively close the sale.
How to deliver a magical sales experience by understanding customers’ personalities and how the sales process works.
What the ideal retail experience looks like.
The different customer types and how to sell to them.
How to communicate effectively and build rapport.
Common myths and barriers.
Understanding your strengths, blind spots, and selling styles so you can cultivate a memorable experience.
Participants’ strengths, blind spots, personal drivers, and goals.
The role of every store position.
First impressions, greetings, and handovers.
Managing customer flow in the store.
How to close the sale and overcome objections by using effective pitches and questioning techniques.
How to create effective product pitches.
Asking the right questions and listening effectively.
How to close the sale.
Interpreting body language and overcoming objections.
Shows participants how education, cross-selling, and a fond farewell ensure customers return again and again.
How to upsell and cross-sell effectively.
Using demos to get customers invested.
How to adapt the sales process.
Demonstrating appreciation and saying goodbye.
We offer several different ownership models to
suit different levels of Capex and Opex investment, contact us to learn more.
Richard is an award-winning retail leader who specializes in retail staff training and store operations. Richard intimately understands how to develop high performing sales teams and uses his experience to bring this to life. Reach out to Richard to get started today!
Email Richard >Richard’s LinkedIn >Showtime is a telecom-specific sales training course that was built from the ground up by lifelong telco retailers. It uses Neuro-Linguistic Programming principles to drive behaviour changes. Geared for all roles and experience levels, even your most senior, experienced retail advisors will learn more about themselves and their customers.
Some stores have seen sales increase by 40% in the weeks post-deployment. Overall, we do expect an increase of around 10% to top-line sales, as well as increases to basket size and conversion rates. We also see double-digit NPS scores as customers start to notice the improved experience.
It’s a tie! Classroom training is a big investment; participants need to spend 2-3 days in the classroom away from the store. If this is too big of a commitment, e-learning is a fast, flexible option. The ideal scenario is to use both, using e-learning to refresh participants’ knowledge and ensure long-lasting behaviour change after the classroom event.
We’re excited to hear how we can help.
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