One-of-a-kind telecoms training course is completely tailored for the industry and all retail staff.
Advanced NLP sales training techniques build customer loyalty and increase sales.
Staff gain the skills to complete more transactions, upsell, and turn customers into repeat visitors.
By investing in their staff, telcos dramatically improve their staff retention rate.
Flexible delivery and pricing options ensure every telco can benefit from training, large or small.
Showtime consists of 4 modules that help participants develop their skills, build rapport with customers, and effectively close the sale.
How to deliver a magical sales experience by understanding customers’ personalities and how the sales process works.
What the ideal retail experience looks like.
The different customer types and how to sell to them.
How to communicate effectively and build rapport.
Common myths and barriers.
Understanding your strengths, blind spots, and selling styles so you can cultivate a memorable experience.
Participants’ strengths, blind spots, personal drivers, and goals.
The role of every store position.
First impressions, greetings, and handovers.
Managing customer flow in the store.
How to close the sale and overcome objections by using effective pitches and questioning techniques.
How to create effective product pitches.
Asking the right questions and listening effectively.
How to close the sale.
Interpreting body language and overcoming objections.
Shows participants how education, cross-selling, and a fond farewell ensure customers return again and again.
How to upsell and cross-sell effectively.
Using demos to get customers invested.
How to adapt the sales process.
Demonstrating appreciation and saying goodbye.
We offer several different ownership models to suit different levels of Capex and Opex investment, contact us to learn more.
4 modules are presented over 3 days.
4 modules are presented over 2.5 days (longer training days).
1 module is presented per day (consecutively or over a few weeks).
4 modules are presented online (stand-alone or with classroom training).
Can also be used for refresher training, assessments, or new hire onboarding.
Why the telco store experience falls short.
Characteristics of an outstanding telco salesperson.
How to develop a retail training strategy that promotes performance and retains employees.
How to make customer experience your best differentiator.
What does the perfect salesperson look like?
How to create a winning training program.
What to look for when recruiting new staff.