Telecom Sales Training - Course Details.
Explore the curriculum of our Showtime telco sales training courses.
Retail Training.
Module 1 - Audience
What the ideal retail experience looks like.
The different customer types and how to sell to them.
How to communicate effectively and build rapport.
Common myths and barriers.
Module 2 - Lights
Participants’ strengths, blind spots, personal drivers, and goals.
The role of every store position.
First impressions, greetings, and handovers.
Managing customer flow in the store.
Module 3 - Camera
How to create effective product pitches.
Asking the right questions and listening effectively.
How to close the sale.
Interpreting body language and overcoming objections.
Module 4 - Action
How to upsell and cross-sell effectively.
Using demos to get customers invested.
How to adapt the sales process.
Demonstrating appreciation and saying goodbye.
Direct Sales Training.
Module 1 – Winning 1st Impressions
How to grab attention in under 30 seconds.
The psychology of face-to-face trust building.
Reading the environment and adapting quickly.
The mobile rep’s toolkit for first contact.
Module 2 – Your Role, Your Impact
Self-assessment: strengths, style, and blind spots.
Daily routines that build consistency and resilience.
The ethical code of the direct sales hero.
Building stamina and mindset for high-volume rejection.
Module 3 – Conversations That Convert
Crafting compelling pitches in dynamic settings.
Asking high-impact discovery questions.
Navigating resistance and gaining small commitments.
Using storytelling and testimonials to gain buy-in.
Module 4 – Converting Curiosity into Commitment
Closing techniques that feel natural and ethical.
How to create urgency without pressure.
Smart follow-up strategies for event and field work.
Leaving a lasting impression—and getting referrals.
Call Centre Training.
Module 1 – Service As A Sales Superpower
The modern telco customer journey over the phone.
Balancing empathy, efficiency, and sales focus.
The power of tone, pauses, and positive scripting.
Understanding customer intent and emotion remotely.
Module 2 – The Agent’s Edge
Building confidence in your voice and approach.
Recognizing your communication style and blind spots.
Structuring effective calls from greeting to goodbye.
Team roles, escalation points, and collaboration flow.
Module 3 – Influencing without Visual Cues
Asking probing questions to understand unspoken needs.
How to build rapport and trust through active listening.
Handling objections with confidence and care.
Reading emotional cues from speech patterns.
Module 4 – From Issue to Opportunity
When and how to cross-sell and upsell ethically.
Turning complaints into loyalty.
Creating memorable moments in short interactions.
Closing with clarity and appreciation.
B2B Training.
Module 1 – Strategic Selling Foundations
Understanding the B2B customer journey.
Types of buyers: economic, technical, and user.
Creating value early in the conversation.
Tailoring approach for verticals and personas.
Module 2 – The Consultative Rep
Self-awareness: your leadership and selling style.
Establishing credibility in the first meeting.
Goal setting for long-cycle enterprise sales.
Building trust across departments and teams.
Module 3 – Discover, Diagnose, Deliver
Deep discovery and stakeholder mapping.
Solution design through storytelling and ROI framing.
Overcoming inertia and multiple stakeholder objections.
Using case studies and data to drive consensus.
Module 4 – Growing the Account
The art of the business case close.
Managing renewals and expansions.
Partnering beyond the pitch.
Becoming the advisor clients call first.
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