Platform Implementation Consulting.

Maplewave’s telecom consultants can maximize your platform implementation ROI by advising on fine details such as hardware placement, training plans, and optimal configurations.

Point of Sale.

  • Asses the location, number, and type (fixed vs mobile) of POS terminals within the store.

  • Conduct Time and Motion studies and observe transactions.

  • Determine if a store is under/over POS capacity based on sales data and number of staff.

  • Oversee rollout to dealer/3rd party channels.

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Paperless Transactions.

  • Identify which processes can be made paperless.

  • Estimate potential cost savings (paper, ink, etc.).

  • Determine impact on customer journey and time savings.

  • Provide training and guidance.

  • Measure ROI including CX uplift.

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Greeting & Queueing.

  • Identify when/where queue systems should be used.

  • Determine if queueing should be fixed vs mobile, manned vs self-serve?

  • Identify how queue management fits into the customer journey.

  • Support the pilot, rollout, and measure ROI.

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Sales-Assist.

  • Deliver sales training that teaches consultative selling.

  • Improve store design to support free-flowing transactions.

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Self-Care App.

  • Determine demand for self-care apps.

  • Establish which customer journeys should use the self-care app.

  • Support pilot, rollout, and measure ROI.

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Asian woman with back pack using kiosk

Kiosks, Vending & Lockers.

  • Optimize location, number, and type of kiosk units.

  • Identify key journeys - top up, bill payment, SIM sale, vending, etc.

  • Develop a phased rollout plan and oversee pilot.

  • Create strategies to maximize use, satisfaction, and experience.

  • Train staff how to help customers use the kiosk.

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Inventory Management.

  • Review systems, policies, and processes to identify pain points and solutions.

  • Assess how stock reservations are handled after a sale.

  • Assess if stock levels are real-time and if this limits omnichannel capability.

  • Identify inventory loss, theft, or compliance issues.

  • Support rollout and measure ROI.

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boxes on shelves in warehouse

Warehouse Management.

  • Review warehouse locations, roles, and responsibilities.

  • Conduct a risk assessment of the facility – reviewing security, health and safety, etc.

  • Review systems, policies, and processes to identify pain points and solutions.

  • Review courier management controls.

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Indirect Sales App.

  • Review indirect channel strategy and map solutions vs competitors.

  • Review effectiveness of channels, ROI and % mix.

  • Conduct detailed contract review of dealers & partners.

  • Support training & rollout to ensure solution penetration.

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Route Planning & Optimization.

  • Review current shipping methods and approaches.

  • Establish product shipping lead times.

  • Analyze historical product stock loss.

  • Support rollout and measure ROI.

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BI & Reporting.

  • Review existing reports, capability, and gaps and make recommendations.

  • Identify which reports can be accessed, by who, and when/how they are run and used.

  • Support rollout and measure ROI.

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Immersive Consulting That Delivers Results.

Our immersive telecom consulting approach gives us an intimate understanding of your pain points so we can identify short and long-term solutions that will bring your goals within reach.

Our Consulting Process
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Chat with Richard Stirling.

Richard is an award-winning retail leader who specializes in telco consulting and large transformation projects. He uses his expertise in systems and technology to guide digital transformation projects and help telcos optimize their operations. No matter which systems you’re looking to replace, Richard can help you facilitate a successful rollout and achieve your goals.

Email Richard >Richard’s LinkedIn >
Richard Stirling Head of Retail Operations

Frequently Asked Questions.

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What impact can the right systems have on our profitability as a chain?

The correct retail systems are vital. They ensure your supply chain is agile, saving millions of dollars by optimizing stock levels and preventing under/overstocking. They enable fast transactions that delight customers and provide staff with tools that promote upselling. Reach out and we can show you how the right solutions increase sales and efficiency.

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You offer a lot more solutions than we were considering. Why should we use them all?

Platform-based solutions offer many advantages. Integrations can be shared across all modules for significant cost and time savings. They also aggregate data from all channels into a single view for truly informed decision making. Platforms can connect your supply chain to every channel, enabling an omnichannel experience, which greatly increases profitability and customer satisfaction. The more solutions you use, the greater the benefit – and you can add more at any time.

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I’m tired of dealing with so many systems and vendors. Is it easy to switch to your platform?

Very easy! We specialize in swapping out old legacy systems. Our project teams will prepare a thorough deployment plan that includes extensive user testing and train-the-trainer sessions so it’s easy to get your staff up to speed. Get in touch and we can discuss your unique needs and come up with a plan that’s right for you!

Where To Next?