Managed Services.
Maplewave can help manage your reporting, product catalog, and support needs, freeing you to focus on other areas of your business.
BI & Reporting.
Standard reports not quite what you need? Our Business Intelligence team can help you create custom reports and data feeds to get the most out of your BI & Reporting.
Create custom reports that track commissions for certain behaviours.
Create custom reports when out-of-the-box reports aren’t enough.
Create custom data feeds for external BI systems.
Consolidate reporting data for group-level reporting.
Link GSMA data to handset sales for consistent reporting across markets.
Product Catalog Management.
Don’t hire extra staff to manage your telecom product catalog. Our Plan Management team can manage your devices, pricing, sales flow, and plans so any changes are made quickly and accurately.
Add/remove devices from your product catalog.
Adjust pricing on devices, accessories, or plans.
Add/remove plan offerings.
Implement plan selection flows.
Manage hardware and pricing for residential services.
Maintain device image database for Sales Assist.
Reconcile dealers’ commissions vs carrier payments.
Enhanced Support Services.
Sometimes you need an extra hand. Our Support team can optimize your solution configuration and provide refresher training to ensure you get the most out of your system.
Assist with advanced system configuration.
Oversee new integrations to third-party systems.
Retrieve system data to aid in reporting.
Recommend ways to get more out of your system.
Provide refresher training for new hires.
Chat with Roberta Keough.
Roberta is a telecommunications and retail expert who is passionate about customer satisfaction. With her background in sales, retail, and customer support, Roberta intimately understands how to help our clients get the most out of their solutions. Get in touch with Roberta today to discuss how we can help you achieve your goals.
Email Roberta >View Roberta’s LinkedIn >
Frequently Asked Questions.
Which options are available for getting data and information from Maplewave’s systems / software?
There are a few ways to retrieve your data from our systems. Our BI & Reporting solution has many detailed sales and inventory reports that your users can access. Our professional services team can also build custom reports that get automatically sent to you, or they can be accessed online.
Alternatively, your data warehousing teams can pull data directly from our application databases using their ETL systems. Our professional services team can help your data engineers build the necessary SQL queries.
Our professional services team can also help create one-off ad-hoc queries that may be needed to quickly answer specific/unique business questions.
How do we submit requests for any additions/changes to our device and plan offerings?
This is a very simple process. All plans, devices, add-on plans, pricing, etc., are maintained in an excel spreadsheet and stored in a shared folder on Microsoft SharePoint. This allows everyone to be working from the same data source. Once a change is completed, simply email the Plan Management team, and we will follow up right away.
How can we track or measure agents’ commissions using Maplewave solutions?
Multiple commission plans can be configured based on a staff member’s permission level and the type of transaction triggering the commission. Commissions can be awarded based on a percentage or per rate.
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