Maplewave Company

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3 Customer Expectations Accelerated By COVID-19

To stay competitive and promote customer loyalty, telcos need to meet customer's new expectations – and do it quickly. Read about the three customer expectations that telcos need to meet in this blog.

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Q&A: Maplewave's Leaders Reflect on 2020 and What's to Come in 2021

A Q&A with Maplewave's Adam Baggs (CEO), Grant Carstensen (SVP Product and Solutions) and Will Gibson (VP Sales & Marketing) to dicuss the future of telco retail and how telcos can evolve their omnichannel strategy.

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The 11 Solutions Telcos Need To Survive COVID-19

Across the world, every industry has felt the effects of COVID-19 in some way, and telco is no exception. To thrive during this pandemic (and beyond), telcos need to adapt their retail strategies and quickly implement solutions that will enable digital experiences while taking measures to safely re-open their stores.

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How to Delight Customers with Store Design and Staff Training

The store environment plays a key role in customer experiences, but even the best-designed stores are a wasted investment if telcos neglect to train their staff on how to use the environment to its full potential.‍

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How to Turn Every Telco Store Visit into a Sales Opportunity

Opportunity awaits! It's time to retire your hard-sell and take a new approach, a consultative approach. Read this blog and learn the ins and outs of a consultative approach.

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The 3 Tools Your Telco Salespeople Need to Be Successful

Few people would be successful in their jobs if they didn’t have the tools they needed to perform. And the telco retail environment is no exception.

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The Top Six Ways Telcos Let Their Customers Down

Retail can no longer be transaction-focused. Telco retailers need to create engaging, efficient and meaningful experiences with customers in every channel.

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Five Must Do's While In London For Total Telecom Congress

If you’re traveling to Total Telecom Congress in London, we’ll see you there! London is one of our favorite destinations with so much to experience – here’s our top London

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Maplewave's Top Reads

From mobile load times, to emotion reading AI, we hope you enjoy our top reads!

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Maplewave's Top Reads Of The Week

From digital transformation, to engaging the five sense, to encouraging innovation in the workplace, here’s our top reads this week!

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Maplewave's Top Reads of the Week

How was your week? From Olympic medals to sales manager training, here’s our favourite reads this week.

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Maplewave's Top Reads of the Week

If it involves new tech, digital transformation, supply chains or retail trends – we’re interested. Here are our top reads of this week.

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Maplewave's Top Reads of the Week

What’s new? Here’s our favorite reads this week, from online experiences, to driverless shuttles, to cognitive diversity – we got you covered!

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Maplewave's Top Reads of the Week

We love talking tech, telco, retail, digital transformation and people! Here’s some of our favorite reads this week.

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How Telcos can Leverage Social Responsibility to Appeal to Young Customers

Ignorance is not bliss. Telcos that refuse to play an active role in bettering the world aren’t going to cut it for Gen Z or Alpha.

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Why Telcos Need to be Social Media Experts

Just how important is social media to young customers? And how can telcos best leverage this new channel to reach this demographic?

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How AI Can Enhance the Retail Experience

In it’s early stages, AI has already seen consumer adoption. How can telco retailers use AI to create seamless customer journeys?

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6 Things Your Telco Staff Must Do to Enable Incredible Customer Experiences

Unlock the barriers holding back your salespeople from reaching their full potential by ensuring they can accomplish these 6 things.

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Digital Transformation in Telco Retail

We have compiled several articles that provide an in depth look at digital transformation, emerging technologies, the changing retail landscape, and how telcos can meet evolving customer expectations.

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5 Companies Who are Using Personalization to Change Retail Forever

As Gen Z and Alpha enter the market, they are revolutionizing everything. This is especially apparent when it comes to their desire for personalization.

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Maplewave's Own Hockey Hero

With the help of Maplewave’s Charity Committee, Norm Gallant was able to raise a total of $4,540 for the Heart and Stroke Foundation.

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Keeping Valentine's Day Close To Your Heart

Valentine’s Day is all about matters of the heart. But what about our literal hearts?

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Telco Retailers - Are Your Systems Holding You Back?

Customer experience is king in today’s subscription economy.

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Retail is Not Dead and Milk is the Proof

A look at how changing distribution forces are showing the way for retail. Omnichannel is dead. Retail is NOT.

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Retail is Dead #notdead

Telecom operators are in an enviable position. Going into a Telco store should be like wandering into Aladdin’s Cave…but is it?

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Maplewave's Journey to the Cloud

This post is the first in a series that documents Maplewave’s journey to transition our IT infrastructure to the public cloud.

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Dating Advice for Retailers

“People buy from people they like”. True? Absolutely!

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Maplewave To Address Telco's Omnichannel Problem at Total Telecom Congress

Richard Stirling, Houda El Khayati, Will Gibson from Maplewave at Total Telecoms Conference September 2019

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Maplewave Prepares Telcos for Next-Gen Customers at Singapore's CEM Summit

Young blonde girl with blonde woman on yellow couch girl looking at smartphone woman looking at laptop

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News Release: Dartmouth company developing software to transform telecommunications

ACOA awards Maplewave $3.5 million to promote innovation and exporting.

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Ditching Swag and Facilitating Change

Maplewave will be attending Total Telecom Congress (TTC) from October 30-31 in London, UK. At most conferences, companies shower attendees with branded-gadgets in the hopes of being remembered after the conference is over. Maplewave has taken this opportunity to do something more meaningful; instead of handing-out swag, Maplewave will collect business cards in support of a great cause.

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A Club for the Cubs

Dino Bagattin is raising a new, fierce group of cubs at The Lions Den. In July 2018, Maplewave and Bradian Logistics were approached by Dino Bagattin, who presented the unique opportunity to sponsor Development and Bully-proof classes aimed at building morale and promoting physical activity in children.

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Mobile Becomes Key Driver for Telkom

Maplewave client, Telkom, enjoys robust mobile business growth.

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Maplewave Receives International Workplace Award

In recognition of its efforts to create a healthy, high-performing work environment, Maplewave will receive the American Psychological Association’s (APA) 2018 Psychologically Healthy Workplace Award at a ceremony in Washington, D.C. on March 22nd, 2018.

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Maplewave International - Botswana Training

This week, the Maplewave International team is conducting a week-long training event with one of our clients in Gaborone, Botswana. This is in preparation for the Maplewave Transact Go Live that is scheduled for March 2nd, 2018.

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Maplewave Helps a Local Children's Charity in Halifax

Maplewave recently donated 3 complete PC packages to Chisholm Services for Children over in Halifax. Chisholm Services for Children is the only non-profit organization in Central Nova Scotia offering a long-term care program, which specializes in early intervention.

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The New Face of Telco Retail

After nearly 30 years, the name Master Merchant Systems fades into retail history. On February 22nd, 2018, MMS revealed their new name: Maplewave is the premier provider of software and retail optimization services for the telecommunications (telco) industry.

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Deloitte UK Retail Trends 2018

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Maplewave is going to MWC!

The GSMA Mobile World Congress in Barcelona is the biggest and greatest celebration of all things Telco on the planet. MWC features prominent executives representing mobile operators, device manufacturers, technology providers, vendors and content owners from across the world!

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