Articles by

Maplewave Company

Edition #36: 4 Ways Generative AI Is Transforming Telco Sales & Support

September 12, 2025

In this edition of Telco Talk, we’ll explore how generative AI is supercharging selling and customer support and examine which carriers are successfully using these strategies today.

Edition #35: The Make-or-Break Moment: Why MVNOs Can’t Afford A Bad Customer Experience

Newsletter

August 11, 2025

In this edition of Telco Talk, we’re diving into how poor customer experience contributes to 80% of MVNOs failing, and what you can do about it.

Edition #33: Price Increases & Tariffs: 5 Strategies To Help Telcos Stay Profitable

Newsletter

June 9, 2025

In this edition of Telco Talk, we will present some actionable strategies telcos can use to weather these economic headwinds while maintaining a strong customer experience.

Edition #32: The Telco Retail Experience Gets a Makeover: How AI is Leading the Way

Newsletter

June 9, 2025

In this edition of Telco Talk, we explore how Etisalat and Verizon are reimagining the telco store with bold, AI-first innovations that are truly transforming the customer experience.

Edition #26: 12 Ways Telco Commerce Platforms Can Prevent Retail Fraud

Newsletter

December 18, 2024

In speaking with telcos around the world, fraud prevention is one of the most talked about issues in the industry today. In our digital-first society, fraud has never been easier, or more prevalent – with huge financial consequences.

Edition #25: How Telcos Can Leverage Social Responsibility to Appeal to Gen Z & Alpha

Newsletter

October 1, 2024

Your future customers insist that the heart of humanity must remain front and centre in all business activities. You have a unique opportunity to captivate the discerning hearts of Gen Z and Alpha through initiatives steeped in meaningful social responsibility!