The telco industry is rife with complex infrastructure and poor customer experiences. In his latest blog, Will Gibson explores the 8 benefits of digital platforms and how they solve telcos’ pain points.
Another year, another stunning week in beautiful Barcelona.
Imagine a world where the intuitive store sells for you and doesn’t require any humans to run it…will that ever happen?
We now live in a subscription economy. Amazon Dash buttons are just the start.
Do you know how your customers feel about your paper contracts? As a customer myself, I HATE them. Between all the waiting and interruptions, I can confidently say paper processes are killing your customer experience.