Re-Imagining Retail: Everything You Need To Know

The traditional store experience needs an overhaul; it’s often cumbersome, expensive, and doesn’t give customers anything to be excited about. By re-imagining the retail store to be tech-heavy and resource-light, telcos can dramatically reduce their operating expenses while giving customers an experience that’s as quick and easy as an online transaction.

Here are some essential resources on this topic.

Take our Telco Retail Savings Calculator to calculate how much you can save each year on your hardware, rental, staffing, and contract costs.  

Read our blog, When Your Heroes Disappoint: A Cautionary Tale for a Telco Giant, to learn about Will Gibson’s recent disheartening experience at a Vodafone UK store.  

Watch the 5 videos below to learn about the re-imagined telco store, and how it benefits customers, store staff, store managers and regional managers.  

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Videos.

CEM 2022: Re-Imagining Retail Keynote by Will Gibson

Watch Maplewave’s VP of Marketing & Sales, Will Gibson, present at CEM’s 2022 event in London, UK. In this new keynote, Will discusses the new pressures that have emerged out of the pandemic; how telcos can “do more with less” and reduce their expenses while still delivering great customer experiences; and what the re-imagined retail store looks like and how to bring it to life.

Telco Talk Inside The Reimagined Telco Store

The pace of change in the telco industry is crazy right now. Coming out of the pandemic, the demand for digital shopping has exploded. Customers still want to shop in-store, but these physical locations are getting more and more expensive to operate. How can telcos afford to invest in digital shopping options and maintain their retail estate? Can customers really have it all? Yes – if we re-imagine what our telco stores looks like.

The Re-Imagined Telco Store: Customer Experience

The re-imagined telco store uses smart design and technology to give customers a memorable and efficient experience.

The Re-Imagined Telco Store: Store Staff Experience

The re-imagined telco store uses smart design and technology to help staff members stay organized and increase their commissions.

The Re-Imagined Telco Store: Regional Manager Experience

The re-imagined telco store uses smart design and technology so it’s easy for regional managers to reduce operating expenses and increase customer satisfaction.

The Re-Imagined Telco Store: Store Manager Experience

The re-imagined telco store uses smart design and technology so it’s easy for store managers to keep staff organized and increase profitability.

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