Maplewave is excited to announce that we have successfully deployed our Point of Sale (desktop and mobile) and reporting solutions to 50 Safaricom locations, Kenya’s largest telecommunications provider.
New Solutions Bring New Capabilities
Maplewave’s solutions have brought new capabilities to Safaricom. Now, M-PESA mobile money reversals can be processed for the first time, which gives customers a true end-to-end solution.
Maplewave’s solutions have also resolved key pain points. Safaricom’s end of day procedures now take 30 minutes versus over an hour, and there are no longer any variances in the amount of cash collected.
With Safaricom’s previous provider, setting up a new store in their system took days; with Maplewave, store locations can be set up in minutes.
Long queues are normal in Kenya, and it’s common to see lineups extend out of the store and around the block. Since implementing Maplewave’s solutions, transaction times have fallen, and queues have noticeably decreased.
Store staff have embraced Maplewave’s solutions, citing its ease of adoption. Two days post-implementation, many staff told us that they felt like they’d been using the system for years. The initial feedback has been extremely positive, especially around the ease of reconciliation.
George Mungah Ruirie, Safaricom’s product manager for project, sees the benefits of working with a single integrated platform, saying “In the previous system, we had quite a number of systems to interact with. We had ERP, CRM, the POS itself, and the POS had another 4 systems within it. So, we are happy to work with one system”.
Safaricom is the largest telecommunications provider in Kenya with 35.6 million subscribers and is one of the most profitable companies in the East/Central Africa. They’re known for developing M-PESA, a SMS-based mobile banking service that allows people without banking services to send and receive money, top-up airtime, make bill payments, etc. M-PESA is used by 51 million people across 7 countries in Africa.