Managed Services – All Services.
Explore our full catalog of managed services, available individually or as part of a curated program.
Governance & Client SuccessSecurity & CompliancePlatform Operations & MonitoringIncident & Problem ManagementInfrastructure & Cloud ManagementApplication Lifecycle & Release ManagementChange & Request ManagementBusiness Process OperationsDevOps & AutomationContinuous Improvement & EnablementRun ProgramChange ProgramImprove ProgramThe Onboarding Experience
Governance & Client Success.
Available In
Every engagement.
The Challenge
There is no clear picture of the value being delivered.
Engagement is reactive, escalations are driving communication, and expectations are drifting.
You have a vendor relationship, but it does not feel like a partnership.
What We Do
Conduct monthly service reviews and quarterly business reviews to track performance, surface risks, and align priorities.
Maintain action tracking, a risk register, and stakeholder mapping throughout the engagement.
Provide a single accountability point for your operational outcomes.
Align goals with measurable, reported ROI so you always know the value your investment is delivering.
KPIs
100% quarterly business review completion rate.
Customer satisfaction score of 90% or higher.
Aligned goals with measurable, reported ROI.
Security & Compliance.
Available In
“Run” Program
Standalone
The Challenge
Vulnerabilities are aging beyond their SLAs.
The same findings keep appearing in audits.
Nobody has full visibility into who can access which systems.
Your security posture is slipping due to a lack of consistent process and accountability.
What We Do
Manage vulnerability identification, tracking, and closure with full accountability.
Conduct access audits to ensure visibility and control over system permissions.
Coordinate penetration testing and tracks findings to resolution.
Align security practices to GDPR, SOC-2, and local regulatory requirements.
Provide continuous tracking and reporting so your security posture is always audit-ready.
KPIs
Zero high-severity vulnerabilities open beyond SLA.
Platform Operations & Monitoring.
Available In
“Run” Program
Standalone
The Challenge
Your team only finds out about system issues after customers are already impacted.
Environments are unstable, visibility is poor, and performance slowdowns during peak periods are creating revenue impact and constant escalations.
You are firefighting instead of operating.
What We Do
Monitor environments and perform regular health checks to maintain stability.
Manage backup and recovery processes to protect your data and systems.
Perform capacity tuning to ensure optimal performance during peak periods.
Detect issues proactively before they reach your customers.
Shift your operations from reactive firefighting to predictable, stable performance.
KPIs
99.5% uptime SLA.
Mean time to detect under 10 minutes.
25% fewer Severity-1 incidents.
Incident & Problem Management.
Available In
“Run” Program
Standalone
The Challenge
The same tickets keep reopening.
Conference calls drag on, ownership is unclear, and root causes are never fully addressed.
Your team is burnt out from incidents that should have been solved months ago.
Your stakeholders are losing confidence.
What We Do
Handle L2 and L3 ticket management with a single point of ownership for every incident.
Perform root cause analysis to identify and address the underlying source of problems.
Conduct trend analysis to identify patterns and prevent recurring issues.
Focus on eliminating recurring problems, not just closing tickets.
Provide clear escalation paths and communication throughout the incident lifecycle.
KPIs
SLA compliance above 95%.
Mean time to resolution improved by 40%.
Measurable reduction in repeat incidents quarter-over-quarter.
Infrastructure & Cloud Management.
Available In
“Run” Program
Standalone
The Challenge
Cloud bills are unpredictable and hard to decipher.
Certificates are expiring, disaster recovery is under-tested, and environments are not optimized for performance versus cost.
The financial and operational risk is real and is quietly compounding.
What We Do
Manage SSL and certificate lifecycles to prevent unexpected expirations.
Plan and execute disaster recovery simulations on an agreed cadence.
Perform capacity planning to align resources with demand.
Optimize cloud costs across AWS, Azure, and on-prem environments.
Provide proactive structure and cost visibility before issues arise.
KPIs
15% infrastructure cost reduction.
99.5% uptime SLA maintained.
Disaster recovery simulation completed on agreed cadence.
Application Lifecycle & Release Management.
Available In
“Change” Program
Standalone
The Challenge
Releases are slow, rollback-heavy, and environments drift over time.
Your business teams feel blocked because IT cannot risk change.
Every deployment carries more anxiety than it should, and the backlog keeps growing.
What We Do
Manage structured release cycles including planning, scheduling, and execution.
Handle patch deployment and configuration governance to prevent environment drift.
Integrate with CI/CD pipelines to enable repeatable deployments with rollback readiness built in.
Provide safe, repeatable release cycles that let the business move faster.
Reduce deployment risk so your teams can focus on delivering value instead of managing anxiety.
KPIs
Release success rate above 98%.
Rollback rate below 2%.
Zero unplanned downtime from releases.
Change & Request Management.
Available In
“Change” Program
Standalone
The Challenge
Small enhancements take months to complete.
Prioritization is unclear, the backlog is growing, and governance feels chaotic.
Business stakeholders have lost patience and are starting to bypass process entirely, creating more risk with every workaround.
What We Do
Handle BAU change request intake, assessment, and delivery.
Manage change prioritization and CAB coordination to ensure the right work gets done first.
Provide full JIRA and Tempo traceability on every change for complete transparency.
Deliver streamlined intake with predictable cost and delivery cadence.
KPIs
25% faster change request delivery.
Change cycle time reduced by 20%.
Transparent approval workflows reducing IT and business friction.
Business Process Operations.
Available In
“Change” Program
Standalone
The Challenge
Order leakage, catalogue inconsistencies, and revenue mismatches are quietly costing you.
Manual reconciliations are slow and error prone.
When these processes break down, it directly impacts your revenue and your customers' experience.
What We Do
Monitor order lifecycles to catch leakage and errors before they become revenue loss.
Manage catalogues to ensure consistency and accuracy across your channels.
Perform revenue reconciliation to identify and resolve mismatches before they compound.
Apply operational rigour to recurring business functions that are too critical to leave to manual effort.
Deliver consistent, auditable operations across telecom and retail workflows.
KPIs
Accurate business operations and reduced downstream errors.
Faster turnaround times on recurring business processes.
Consistent, auditable operations across telecom and retail workflows.
DevOps & Automation.
Available In
“Improve” Program
Standalone
The Challenge
You have too many manual processes, deployments are fragile, and CI/CD pipelines are slow and too dependent on specific individuals.
When key people are unavailable, everything slows down.
You know automation is the answer, but nobody has the bandwidth to build it, and the risk of getting it wrong is too high.
What We Do
Monitor and optimize CI/CD pipelines to improve reliability and delivery speed.
Automate infrastructure provisioning to reduce manual setup and configuration effort.
Identify and eliminate manual, repetitive operational tasks through targeted automation.
KPIs
Faster delivery cycles with measurable reduction in operational overhead.
Pipeline reliability tracked and reported on monthly.
Minimum two automation initiatives per client per year.
Continuous Improvement & Enablement.
Available In
“Improve” Program
Standalone
The Challenge
Your environment runs on tribal knowledge.
Documentation is outdated, onboarding takes too long, and every escalation goes straight to the same subject matter experts.
Support is unsustainable, and you are one or two departures away from serious operational risk.
What We Do
Maintain and audit knowledge bases to ensure documentation is current and accessible.
Create and update standard operating procedures to reduce reliance on tribal knowledge.
Deliver structured training and knowledge transfer to build internal capability.
Manage automation backlogs and target defect prevention to compound value over time.
Drive ongoing operational maturity improvements built directly into the engagement.
KPIs
Ticket deflection rate improved by 15% quarter-over-quarter.
Knowledge base freshness audited monthly.
Price Your Package.
Run Program.
Included Services
Platform Operations & Monitoring
Incident & Problem Management
Security & Compliance
Infrastructure & Cloud Management
Governance & Client Success
The Challenge
You spend more time reacting to problems than preventing them.
You experience unplanned outages or performance issues that impact customers.
You're not confident in your security posture or audit readiness.
You lack clear, consistent visibility into the health of your platform.
You want a single accountable partner owning your day-to-day operations.
What We Do
Proactively detect issues.
Provide clear incident ownership.
Maintain audit-ready security and compliance.
Deliver predictable infrastructure costs.
Provide visibility into platform health.
.jpg)
Change Program.
Included Services
Application Lifecycle & Release Management
Change & Request Management
Business Process Operations
Governance & Client Success
The Challenge
The business wants to move faster than your current release and change model allows.
Small enhancements take too long and stakeholders are losing patience.
Business process breakdowns are impacting downstream revenue.
You need a structured way to manage and prioritize change across your platform.
What We Do
Implement a structured release management process.
Implement changes faster, with clear prioritization and transparency.
Provide business process oversight.
Ensure stakeholder alignment for every change.
Give you the confidence to move at the pace your business demands.
Improve Program.
Included Services
DevOps & Automation
Continuous Improvement & Enablement
Governance & Client Success
The Challenge
Your platform is stable, but you're not maximizing its value.
Operational knowledge lives in people's heads vs documented processes.
Your team is stretched thin and relies on the same few experts for everything.
You want to reduce manual effort and build more automation into your operations.
What We Do
Implement a continuous improvement cycle built into every engagement.
Use automation to reduce manual effort.
Document knowledge to make operations resilient and scalable.
Implement measurable improvements every quarter.
Ensure your platform increases in value over time.
The Onboarding Experience.
Included Services
A kick-off workshop is held to confirm scope, Service Level Agreements, and communication channels.
The release calendar and escalation matrix are shared.
Over the 30-day stabilization period, you’ll receive joint shadow support with your delivery team.
Your Managed Services Lead becomes the primary point of contact; monthly service review cycle begins.
Monthly automation and defect-prevention targets are activated to enable continuous improvement.
Let's Get
Started.
We’re excited to hear how we can help.
Message Us
