E-Commerce - Technical Features.
Explore the technical features of our telecom E-Commerce solution.
Browse.
View Product Catalog
View available devices.
Explore postpaid and pre-paid plans.
View internet and TV plans.
Search for items.
Compare devices/plans in a single view.
View Product Details
View product images.
See available options, including sizes and colours.
View technical details.
Read customer reviews.
Add items to the cart.
Build.
Select Options
Choose from a list of plans.
Select features.
Select offers.
Select pricing options (e.g., pay by installment, etc.).
Leverage loyalty programs.
Capture & Validate Information
Input personal information.
Perform credit checks.
Validate IDs (drivers’ licenses, passports, etc.).
Upload photos of IDs.
Check service availability.
Buy.
Payments & Tendering
Tender the transaction.
Supports “card not present” transactions.
Enter promo codes.
Email copies of receipts.
Fulfillment & Delivery
Select fulfillment method (home delivery, in-store pickup, delivery to a collection locker or pick up point).
Adjusts pricing based on fulfillment method (e.g., shipping rates).
Facilitates appointment booking for in-store pickups.
Inventory & Fulfillment.
Displays real-time inventory information (in-stock, low stock, and out of stock).
Can configure which inventory locations are used for the e-commerce site (e.g., warehouse stock levels, total inventory levels across all locations, from a specific store, etc.).
Orders can be fulfilled in a few clicks from a central warehouse (for home deliveries), or from an individual store (for store pick ups).
System Integrations.
Maplewave Platform
Point of Sale: Enables click & collect orders. View Solution>
Paperless: Can support online agreement signing for device sales. View Solution >
Business Intelligence: All sales activity can be tracked in real-time, down to the transaction-level. View Solution >
Integrations
Billing & provisioning systems.
Payment Processors.
Phone Trade-Ins/Appraisals.
Enterprise Product Catalog.
CMS.
Full Business Process Integration
Real-time communication between the supply chain, activation portal, stores, couriers, and other locations.
Architecture & Troubleshooting.
Supported Platforms
Supports all major browsers, including those on tablets and smart phones.
Architecture
Uses modern, stateless web-based architecture.
High uptime.
Analytics Event Tracking
Provides analytics event tracking.
Standard is to send events to Google Analytics. Other platforms can also be supported.
Monitoring Application
Pod monitoring application enables root cause analysis for troubleshooting activities.
Monitors pod restarts, RAM and CPU measurements every second.
Web dashboard can be accessed by clients who provide their own tier 1 support.
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