In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? In episode 1 of Telco Talk, Maplewave's VP of Marketing & Amplifier, Will Gibson, discusses the biggest threats to telco retail, and how networks can come out on top in the digital age.
Improve your customer experience with a digital contract solution that incorporates your Walk Out Working forms. Now, this important step won’t be forgotten, which ensures this important upselling opportunity can’t be missed. Customers leave with a fully set-up device and are emailed key documents, so they’re less likely to phone the call centre for after-purchase support.