The pace of change in the telco industry is crazy right now. Coming out of the pandemic, the demand for digital shopping has exploded. Customers still want to shop in-store, but these physical locations are getting more and more expensive to operate. How can telcos afford to invest in digital shopping options and maintain their retail estate? Can customers really have it all? Yes – if we re-imagine what our telco stores looks like.
Improve your customer experience with a digital contract solution that incorporates your Walk Out Working forms. Now, this important step won’t be forgotten, which ensures this important upselling opportunity can’t be missed. Customers leave with a fully set-up device and are emailed key documents, so they’re less likely to phone the call centre for after-purchase support.