If you asked five telcos what digital transformation means, you would get five different answers. What everyone can agree on though is that digital transformation is one of the most important topics in telco today. With implications for customer experience, solution architecture and internal culture, digital transformation is the first step toward a modern telco environment. Maplewave's VP of Digital Transformation, Grant Carstensen, discusses the many elements of digital transformation, and how it's necessary for success.
Watch Maplewave’s VP of Marketing & Sales, Will Gibson, present at CEM’s 2022 event in London, UK. In this new keynote, Will discusses the new pressures that have emerged out of the pandemic; how telcos can “do more with less” and reduce their expenses while still delivering great customer experiences; and what the re-imagined retail store looks like and how to bring it to life.