Telco Self-Service Solutions: Everything You Need To Know

Telecom self-service solutions lets customers use digital solutions to make purchases and manage their services without having to visit a store or talk with another person.  

Self-service options are preferred by a majority of customers across all demographics and global regions.  

Despite their global popularity, self-service experiences are not as mature in telecoms as they are in other industries. To stay relevant, telcos must invest in self-service digital solutions so they can provide these in-demand shopping options to their customers.

There are three main types of self-service solutions that can benefit the telco industry:  

Self-Care Apps: Lets customers manage their services, pay bills, and make purchases. Reduces number of simple inquiries in-store, allowing staff to focus on high-value transactions.

Kiosks: Lets customers manage their services or pay bills. Vending kiosks let customers  purchase devices and accessories. Can be installed inside our outside of retail stores to streamline traffic and/or expand the retail footprint.  

Collection Lockers: Lets customers collect online orders and facilitate returns. Can be installed inside our outside of retail stores to streamline traffic and/or expand the retail footprint. Reduces number of simple inquiries in-store, allowing staff to focus on high-value transactions.

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Make Purchases From Anywhere With Telco Self-Service Solutions

Digital telco solutions, like self-care apps and kiosks, let customers purchase new devices, SIMs or accessories without setting foot in a store, or talking to another person.

Manage Services From Anywhere With Telco Self-Service Solutions

Digital telco solutions, like self-care apps and kiosks, let customers manage their services and pay bills without setting foot in a store, or talking to another person.

Pre-Order Items From Anywhere With Telco Self-Service Solutions

Digital telco solutions, like self-care apps, let customers pre-order devices and out-of-stock items without setting foot in a store, or talking to another person.

Return Equipment Without Visiting A Store With Telco Self-Service Solutions

Digital telco solutions, like collection lockers, let customers swap out damaged equipment without setting foot in a store, or waiting for an appointment.

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