Retail Management Software

Digital Platform | Maplewave

One Platform, All Channels.

Your Systems Are Holding You Back

We know this because we see it every day. As Telco Retail specialists, we have identified several common shortcomings in the industry:

  • Customer experience is impersonal, slow, and involves a lot of waiting in queues. And it ends by signing a stack of papers. In this day and age, they might as well be using a hammer and chisel.
  • Telcos are struggling with sub-par profits and inefficiency. Ineffective systems and workflows result in wasted money, let alone the lost opportunity cost.
  • While many telcos collect data, it isn’t presented as a story. You can’t prepare for the future when you’re buried under Excel reports.

It doesn’t have to be this way.

Maplewave’s Retail Platform is a retail management system made up of five integrated modules that work together to deliver an unparalleled customer-focused experience while transforming our clients into industry leaders.

2 men sitting on a couch looking at a tablet

Engage

Integrated mobile customer greeter queues customers and builds orders without being tethered to a POS counter.

Someone paying on a debit machine using a smartphone

Transact

Fully-featured POS integrates to other products to effortlessly process transactions.

Woman holding a tablet while using a stylus pen on the touch screen

Paperless

Digitally sign, seal, store, verify and retrieve all documents related to a customer transaction without changing in-store procedures.

Woman with big hair in a red plaid shirt looking at smartphone in café while drinking a latte

Self Care

Integrated self-service app that lets customers handle transactions from anywhere, including those that typically require an in-store visit.

Rows of shelves in a warehouse

Supply

Robust inventory controls ensure you have the right stock in the right place at the right time.

Man in a striped shirt using a tablet in a warehouse

WMS

Warehouse Management Solution designed for high-value, high-volume environments and engineered for telco’s unique requirements.

Partial view of a tablet screen with a pie chart a graph featured on it

Insights

Uses dashboards to present complex concepts and drive business decisions.

Woman in telco retail store trying a smartphone

Optimize your Customer Experience

The Maplewave Platform works seamless to align your entire retail environment. The benefits of an integrated solution are clearly demonstrated:

  • Faster Transactions
  • End-to-End Process
  • Increased Loyalty
  • Seamless Customer Experience
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