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What if you could offload time-consuming transactions while enhancing your customer experience?
For today’s tech-savvy customers, the idea of standing in a long queue just to pay their bill is unfathomable. Telcos don’t like this situation either; basic transactions like top-ups and bill payments take precious time away from other high-margin sales activities. Yet, this experience is a daily occurrence in many telco stores.
What if there was a way that telcos could free up their staff to focus on higher-value activities while giving customers the flexible, self-directed experience they’ve been asking for?
The answer is Maplewave’s Self-Service Kiosk. Our kiosk is a key component of our Transact-Anywhere experience. By harnessing the power of Maplewave’s platform, our Kiosk solution delivers the same functionality as the rest of our suite – but in a self-service package. Customers are able to process basic transactions, like bill payments, top-ups, plan changes, and more – without the assistance of a salesperson.
Regardless of your needs, we can build a solution that will work for your unique customer journeys.
To learn how Self-Service Kiosks can transform your CX and internal operations, speak with an expert today.