About Us

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About Us

Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem.

About Us

Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem.

About Us

Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem.

Kiosk Self-Service Kiosk

Serve More Customers, In More Places, In Less Time

What if you could offload time-consuming transactions while enhancing your customer experience?

For today’s tech-savvy customers, the idea of standing in a long queue just to pay their bill is unfathomable. Telcos don’t like this situation either; basic transactions like top-ups and bill payments take precious time away from other high-margin sales activities. Yet, this experience is a daily occurrence in many telco stores.

What if there was a way that telcos could free up their staff to focus on higher-value activities while giving customers the flexible, self-directed experience they’ve been asking for?

The answer is Maplewave’s Self-Service Kiosk. Our kiosk is a key component of our Transact-Anywhere experience. By harnessing the power of Maplewave’s platform, our Kiosk solution delivers the same functionality as the rest of our suite – but in a self-service package. Customers are able to process basic transactions, like bill payments, top-ups, plan changes, and more – without the assistance of a salesperson.

  • An Integrated Solution: Maplewave’s Kiosk Solution is a true extension of the store environment. Like the rest of our solutions, all kiosk activity is visible to the other channels using analytics.

 

  • Real Results:  Kiosks have a measurable impact on performance:
        • 18% increase in sales.
        • 45% reduction in service time.
        • 72% increase in productivity.
        • 81% reduction in wait times.

 

  • Flexible Installations: Maplewave’s kiosks are quick to deploy and can be installed both inside of the store (for traffic diversion) and outside of the store (to establish a presence in new areas).

 

  • Customizable Hardware: As every telco has unique requirements, Maplewave partners with different hardware suppliers so we can offer kiosks with a range of custom functionality.
        • Foundational: Designed to handle straightforward in-store transactions, like bill payments, top-ups and data plan activations.

 

        • Enhanced: Have the additional ability to vend SIM cards, which enables telcos to expand their footprint and maintain a presence outside of their store.

 

        • Advanced: Leverage a locker solution that allows for the vending of handsets and accessories. This type of kiosk is like a true “mini store”.

Regardless of your needs, we can build a solution that will work for your unique customer journeys.

To learn how Self-Service Kiosks can transform your CX and internal operations, speak with an expert today.

KioskBenefits

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Improved Customer Experience

Kiosks give customers another option for interacting with their telco. For basic transactions, like bill payments or top-ups, a kiosk promises a speedy visit and improves the customer experience.

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Frees Staff from Basic Transactions

When basic transactions can be handled at a kiosk, store staff are relieved from these straightforward “cash collecting” transactions. Staff are now free to provide higher-value sales activities and focus on the most important aspect in a modern telco store – providing a great customer experience

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Reduced Staffing Cost

By diverting these transactions to the kiosk, telcos have an opportunity to streamline their team and reduce their staffing costs.

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Expanded Footprint

By installing standalone kiosks outside of the store environment, telcos can expand their footprint to other secure, high-traffic areas like airports and shopping malls. This is a particularly cost-effective option when compared to opening a new store or a manned kiosk.

Key Features

Easy to Use:

Maplewave has designed streamlined customer journeys that are simple to use and ensure the quickest possible interaction. We have also selected hardware that is ergonomic and supports a good experience.

Flexible InstallationOptions:

The kiosk supports flexible installation options and can be wall-mounted or freestanding to accommodate any store layout.

SIM Sales with
ID Verification:

Our kiosk supports the vending of SIMs. Some markets have strict ID verification requirements. Using integrations and ID scanning hardware, the kiosk can validate the ID before the SIM is released.

AccessorySales:

Maplewave’s kiosk can also be configured to sell device accessories via vending and locker solutions, such as cases, charging cables, etc. The items are released once the payment has been processed.

Barcode / IDScanning:

Our kiosk supports the scanning of 2D barcodes and various forms of identification, which may be required to complete certain types of transactions.

Integrates to
Maplewave Platform:

As a core component of the Maplewave platform, our kiosk integrates with our other solutions, meaning it shares our platform’s comprehensive functionality. It also means that kiosk analytics are accessible through our reporting module.

HandsetSales:

Our kiosks can also support the vending of handsets using a variety of vending and locker technology. Hardware is released once the appropriate details have been captured and payment has been processed.

Credit / Debit / CashSolutions:

Use the interactive sales tool to help the customer make their best choice by leveraging the product catalogue and easy-to-use navigation. Build an order based on the EPC business rules.