Telco Retailers: Your Systems are Holding You Back
We know this because we see it every day. As Telco Retail specialists, we have identified several common shortcomings in the industry:
- Customer experience is impersonal, slow, and involves a lot of waiting in queues. And it ends by signing a stack of papers. In this day and age, they might as well be using a hammer and chisel.
- Telcos are struggling with sub-par profits and inefficiency. Ineffective systems and workflows result in wasted money, let alone the lost opportunity cost.
- While many telcos collect data, it isn’t presented as a story. You can’t prepare for the future when you’re buried under Excel reports.
It doesn’t have to be this way.
Maplewave’s Retail Platform is made up of five integrated modules that work together to deliver an unparalleled customer-focused experience while transforming our clients into industry leaders.
Engage
Integrated mobile customer greeter queues customers and builds orders without being tethered to a POS counter.
Paperless
Digitally sign, seal, store, verify and retrieve all documents related to a customer transaction without changing in-store procedures.
Supply
Robust inventory controls ensure you have the right stock in the right place at the right time.
Optimize your Retail Environment
The Maplewave Retail Platform works seamless to align your entire retail environment. The benefits of an integrated solution are clearly demonstrated:
- Higher Profits
- Better NPS Scores
- Lower Churn
- Seamless Customer Experience