What if you could quickly process a variety of sales types using a single system?
Maplewave Transact is the cornerstone of our suite. Its robust capabilities include point of sale, quote and order management, commissions and more. Transact dramatically improves sales performance through real business process integration across all aspects of the carrier’s business.
Transact is comprehensive, yet easy to use; new CSRs are trained in minutes. Despite the high turnover rate of the mobile industry, Transact maximizes revenue by allowing CSRs to make the appropriate recommendations and upsells – from day one.
Transact can be integrated to almost any system including ERP, financial and billing systems, activation portals, CRMs, loyalty systems, etc. By integrating to the carrier’s activation portal, Transact provides a single-entry POS which dramatically improves data integrity and customer experience through shortened transaction times.
Ensures significantly faster transaction times via a beautifully-designed point of sales tool built specifically for telco.
Eliminates “swivel chair” processes and disparate systems as transactions are completed using a single interface. Process sales in a few steps instead of dozens.
Rich Customer History
Allows for easier handling of refunds, customer complaints and recommendations / up-selling.
Integrated Sales Flows
Integrates with billing systems and other Operational Support Systems to reduce transaction times, eliminate errors and simplify staff training.
By integrating to the carrier’s activation portal, Transact provides a single-entry POS, dramatically improving data integrity and improving the customer experience through shortened transaction times.
Add Items to Sale
Multiple sales-entry methods are supported including: IMEI, serial number, barcode scanning, item number and item description. Clerks can also search for inventory from the sales screen. Transact can automate the addition of items through linkage of products or enforcing dependent items to be added (SIM card).
Exchange / Refund / Void Sales
Transact supports exchanges, refunds and voids (these activities can be configured to require secondary authorization). Refunds and exchanges can be issued by receipt number or by accessing customer sales history.
Recall Previous Transactions
Transact tracks all sales transactions. This information is tied to the customer record and receipt number. Cellular contracts and debit/credit slips can be viewed and reprinted. Clerks can quickly access recent receipts without searching for the receipt number or client name.
Full Business Process Integration
Business process integration through a single-user interface allows real-time communication between the store, supply chain, activation portal and other locations.
Transact supports all major tender methods. Custom tenders can also be defined to address business requirements. Multiple tenders can be used to pay a single transaction. Transact can be configured to use comprehensive discount programs; discounts are automatically applied at the time of a sale. Gift cards and loyalty programs are also supported.
Receipts can be customized to incorporate company graphics, specific location and any desired messaging. Statement layouts can also be customized. All receipts can be previewed prior to printing and can be emailed directly to the customer. Receipts can include plan details, features purchased and handset replacement cost which, due to carrier subsidies, can result in varying prices.
As a centralized portal for all sales activity, Transact significantly enhances the customer experience and greatly improves operator efficiency. Loyalty and entanglement programs, such as gift cards, carrier-branded services and warranties, can all be sold and managed through the system.