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Blog

Read all about it! Here are a few of the things happening at Maplewave, as well as some client-impacting events taking place around the world.

How To Optimise Your Telco Channel Strategy

From picking the right channels, to using the right technology, and providing the right training, channel strategies can get complicated - but the return on investment is worth it. ‍It’s time for telcos to optimise and develop channel strategies that drive results and boost the customer experience.

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The 11 Solutions Telcos Need To Survive COVID-19

Across the world, every industry has felt the effects of COVID-19 in some way, and telco is no exception. To thrive during this pandemic (and beyond), telcos need to adapt their retail strategies and quickly implement solutions that will enable digital experiences while taking measures to safely re-open their stores.

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Omnichannel Is Now More Important Than Ever

Omnichannel has always been important but now more than ever, retailers across the world are learning just how important an omnichannel strategy is. In this blog learn about the difference an omnichannel strategy can make in uncertain times.

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Retail Best Practices in the Time of COVID-19

Curious to learn how telcos are adjusting to meet their customer’s needs while maintaining everyone’s safety during COVID-19? Check out this blog!

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Telco Customer Experience During Turbulent Times

Trying to find a "new normal"? ‍Read Will Gibson's blog and learn how telco retailers can adjust to meet the current circumstances and to keep moving forward. ‍

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Telco Staff Training: Nearly Everything You Need to Know

For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.‍And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability. ‍

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