All-Blogs

Edition #22: How To Leverage Furniture and Sensory Engagement for Superior Customer Experiences

In this edition of Telco Talk, I’ll explore how high-value retail businesses can benefit from such investments and provide examples from various industries that have successfully adopted this strategy.

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Part 2: A Supply Chain Q&A with Maplewave’s SVP of Global Development

In Part 2, we’ve posed 4 more questions regarding supply chain resilience, the impact of COVID-19, and what the future looks like to Brad Lapin, SVP of Global Business Development at Maplewave. ‍

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Part 1: A Supply Chain Q&A with Maplewave's SVP of Global Business Development

In this blog, we’ve posed 3 questions about supply chain partners, building stronger supply chains, and omnichannel enablement to Brad Lapin, SVP of Global Business Development at Maplewave.

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The 3 Things Telcos With Limited Budgets Should Invest In

Thanks to the chaos that is 2020, telcos are facing the challenges of having disrupted budgets, jumbled timelines, and ambiguous futures. But one thing is certain: those who adapt and are bold will come out on top.

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Who is the Best Greek Telco?

In this blog, Will Gibson analyzes the 3 competitors in the Greek telco market in comparison to each other and explores the areas they need to improve.

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How Telcos can Leverage Social Responsibility to Appeal to Young Customers

Ignorance is not bliss. Telcos that refuse to play an active role in bettering the world aren’t going to cut it for Gen Z or Alpha.

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Why Telcos Need to be Social Media Experts

Just how important is social media to young customers? And how can telcos best leverage this new channel to reach this demographic?

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6 Things Your Telco Staff Must Do to Enable Incredible Customer Experiences

Unlock the barriers holding back your salespeople from reaching their full potential by ensuring they can accomplish these 6 things.

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Digital Transformation in Telco Retail

We have compiled several articles that provide an in depth look at digital transformation, emerging technologies, the changing retail landscape, and how telcos can meet evolving customer expectations.

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3 Missed Opportunities in the Greek Telco Market

What's going on in the Greek telco market? Find out what key opportunities telcos in Greece as missing in this blog.

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How To Optimise Your Telco Channel Strategy

From picking the right channels, to using the right technology, and providing the right training, channel strategies can get complicated - but the return on investment is worth it. ‍It’s time for telcos to optimise and develop channel strategies that drive results and boost the customer experience.

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The 3 Tools Your Telco Salespeople Need to Be Successful

Few people would be successful in their jobs if they didn’t have the tools they needed to perform. And the telco retail environment is no exception.

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The Top Six Ways Telcos Let Their Customers Down

Retail can no longer be transaction-focused. Telco retailers need to create engaging, efficient and meaningful experiences with customers in every channel.

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To Franchise or to Own? A Telco Conundrum

We shop with successful franchises across the globe and across industries .So, why does franchising seem inconceivable for telcos?

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Telco Staff Training: Nearly Everything You Need to Know

For the telco salesperson, the stakes have never been higher. The quality of their performance impacts how customers feel about the business, how much money they spend, and whether they will return in the future. And one false move can send the customer running to the competition.‍And yet, many telcos fail to prepare their salespeople for their roles. To be successful, telcos need to invest in staff training to ensure peak performance and profitability. ‍

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How to Delight Customers with Store Design and Staff Training

The store environment plays a key role in customer experiences, but even the best-designed stores are a wasted investment if telcos neglect to train their staff on how to use the environment to its full potential.‍

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How to Turn Every Telco Store Visit into a Sales Opportunity

Opportunity awaits! It's time to retire your hard-sell and take a new approach, a consultative approach. Read this blog and learn the ins and outs of a consultative approach.

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5 Companies Who are Using Personalization to Change Retail Forever

As Gen Z and Alpha enter the market, they are revolutionizing everything. This is especially apparent when it comes to their desire for personalization.

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Keeping Valentine's Day Close To Your Heart

Valentine’s Day is all about matters of the heart. But what about our literal hearts?

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TelcoTalk: The Basis of a Digital Telco Store

A telcos success is reliant on one thing – the experience of customers. Consumers need to be entertained, engaged, and efficiently served.

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TelcoTalk: The Digital Only Retail Store

Brands across the globe are using digital retail experiences to rise above their competition. But it’s not too late for you to implement these experiences, the first step is knowing what you’re up against.

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TelcoTalk: Win Your Market in the Next Five Years

The old ways of doing business just don’t cut it anymore. To be competitive in today’s market, telco retailers need to focus on their customer experience.

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TelcoTalk: Top 10 Telco Retail Mistakes

We love talking tech, telco, retail, digital transformation and people! Here’s some of our favorite reads this week.

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TelcoTalk: Four Great Examples Of Digital Retail Tech

Forward-thinking retailers are already using cutting edge technologies to delight and retain loyal customers across highly competitive markets.

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TelcoTalk: Retail is Not Dead

In an age where everything can be ordered online, how do telco retailers stay relevant? And is traditional retail really dead? How networks can come out on top in the digital age?

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User Experience - What is it, and why is it important?

There are many factors that contribute to the right UX design. Telcos need to ensure that all their experiences seamlessly deliver value to the customer at every touch-point.

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How Companies Can Support Mental Health

We spend 35+ hours of our week at work – it’s no surprise that the environment we work in affects our mental health. Here’s what Maplewave is doing to promote

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A Dream for Telco and Their Customers

In a dream telco world, we can interact and complete transactions with telco providers anytime, anywhere, and via any medium.

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Telco Retail Needs a New RoboCop

The world is moving to a seamless, channel agnostic future. Telcos – you need a new retail approach.

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Closing the Gender Gap for Female Leaders

Failing to have women leaders is one of the biggest missed opportunities in business today – but it’s an easy problem to fix.

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It's 2018...Surely You Don't Still Use Paper!

Do you know how your customers feel about your paper contracts? As a customer myself, I HATE them. Between all the waiting and interruptions, I can confidently say paper processes are killing your customer experience.

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Prepaid and Postpaid are Dead!

We now live in a subscription economy. Amazon Dash buttons are just the start.

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Good Men Aren't Hard to Find

As we approach International Women’s Day, it feels timely to reflect a little on some of the topics near and dear to my heart when it comes to women and

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Retail is Dead #notdead

Telecom operators are in an enviable position. Going into a Telco store should be like wandering into Aladdin’s Cave…but is it?

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Dating Advice for Retailers

“People buy from people they like”. True? Absolutely!

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How To Revolutionize Your Telco Training With NLP

Telcos, I’m going to let you in on a secret that can revolutionize your retail training and drive your success to the highest level.‍ It’s Neuro-linguistic programming.

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