How will customers know their wait time and when it’s their turn?
We have several solutions that can help with this. We can send estimated wait times to customers via SMS, display current wait times at the sign-up screen, or install second screen solutions inside your physical environments so customers can view this information briefly.
Can customers add themselves to the queue using their smartphone or via SMS, or do they always have to approach a staff member?
Yes, customers can add themselves to the queue by scanning a QR code, sending an SMS or navigating directly to the queueing website. They can also book an appointment from the web. Our solution supports both closed and open-door environments.
What happens if we are not ready for the appointment? How do we manage that and communicate with the customer?
There are many ways we can communicate to the customer. Store staff have access to a full management dashboard to make appointment administration a breeze. Depending on your preferences, and regulation in your market, you can choose to send SMS, emails, or simply call the customer to establish the next steps for their appointment.