Queue Management.
Control store traffic with a queue management system that eliminate lineups, reduces wait times, and gives customers a personal experience.
Control store traffic with a queue management system that eliminate lineups, reduces wait times, and gives customers a personal experience.
Our smart queueing system can be used to identify customers and add them to a virtual queue. This ensures prompt, personal service and reduces wait times.
Immediate assistance reduces the chance of a walkout.
View customers who are waiting for service in real-time and their reason for visiting the store.
Displays customer history across all touchpoints.
Collects valuable marketing information that can be used in subsequent campaigns.
Staff can access and view the queue from their tablet, the POS, or from a web browser, increasing efficiency.
Our customer queue system supports self-queuing, so customers are in control of their experience.
Customers can add themselves to queues via QR code, text message, or website.
Web interface lets customers see their position in the queue, so they can wait elsewhere.
Customers are notified when it’s their turn to enter.
Customers can respond if they will be late or remove themselves from the queue.
Simple interface reduces training costs.
Reduces walkouts.
Builds rapport, increasing the likelihood of a sale.
Maplewave’s Queue Management solution works seamlessly with the rest of our platform.
Point Of Sale: Lets staff build orders from anywhere in the store, continuing the line-free experience. View Solution >
Our consultants can further guide your project, ensuring you maximize your return on investment.
Train staff how to greet customers.
Advise how queueing should take place.
Determine how queuing fits within the wider customer journey.
Measure ROI on experience and transaction times.
Maplewave’s Greeting & Queuing solution helped Digicel elevate their service at their flagship stores.
See HowWe have several solutions that can help with this. We can send estimated wait times to customers via SMS, display current wait times at the sign-up screen, or install second screen solutions inside your physical environments so customers can view this information briefly.
Yes, customers can add themselves to the queue by scanning a QR code, sending an SMS or navigating directly to the queueing website. They can also book an appointment from the web. Our solution supports both closed and open-door environments.
There are many ways we can communicate to the customer. Store staff have access to a full management dashboard to make appointment administration a breeze. Depending on your preferences, and regulation in your market, you can choose to send SMS, emails, or simply call the customer to establish the next steps for their appointment.
We’re excited to hear how we can help.
Message Us