Greeting & Queueing.
Maplewave’s Greeting & Queueing solution queues customers digitally to eliminate lineups and bottlenecks while providing a personal experience.
Give Customers A Personal, Line-Free Experience.
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Queues Customers
Identifies and queues customers as they enter the store for a personal, line-free experience.
Reduces Walkouts
Customers are acknowledged as soon as they enter, reducing the chance of walkouts.
View Customer History
Staff can see the customer’s entire purchase history so they can make the best possible recommendations.
Self-Queueing
Customers can add themselves to the queue using their device and are notified when to enter the store for a safe experience.
Queue Visibility
Staff can access and view the queue from their tablet, the POS, or from a web browser, increasing efficiency.
Key Functionality.
Eliminate Lineups & Control Store Traffic
Our Greeting & Queueing solution can be used to identify customers and add them to a virtual queue, ensuring prompt, personal service.
Immediate assistance reduces the chance of a walkout.
View customers who are waiting for service in real-time and their reason for visiting the store.
Displays customer history across all touchpoints.
Collects valuable marketing information that can be used in subsequent campaigns.
Implement Self-Queueing For A Safer Store Visit
Our telecom queue management solution supports self-queuing so customers can add themselves to queues without contact – a key safety requirement during COVID-19.
Customers can add themselves to queues via QR code, text message, or website.
Web interface lets customers see their position in the queue so they can wait in a safe area.
Customers are notified when it’s their turn to enter.
Customers can respond if they will be late or remove themselves from the queue.
Exceptional Return On Investment.
Cost Savings
Simple interface reduces training costs.
Operational Efficiency
Reduces walkouts.
Improves Profitability
Builds rapport, increasing the likelihood of a sale.
Explore All Technical Features
Better Together.
Maplewave’s Greeting & Queueing solution works seamlessly with the rest of our platform.
Sales Assist: Lets staff build orders from anywhere in the store, continuing the line-free experience. View Solution >
Implementation Consulting.
Our consultants can further guide your project, ensuring you maximize your return on investment.
Train staff how to greet customers.
Advise how queueing should take place.
Determine how queuing fits within the wider customer journey.
Measure ROI on experience and transaction times.
Featured Case Study.
Digicel
Maplewave’s Greeting & Queuing solution helped Digicel elevate their service at their flagship stores.
See HowFrequently Asked Questions.
How will customers know their wait time and when it’s their turn?
We have several solutions that can help with this. We can send estimated wait times to customers via SMS, display current wait times at the sign-up screen, or install second screen solutions inside your physical environments so customers can view this information briefly.
Can customers add themselves to the queue using their smartphone or via SMS, or do they always have to approach a staff member?
Yes, customers can add themselves to the queue by scanning a QR code, sending an SMS or navigating directly to the queueing website. They can also book an appointment from the web. Our solution supports both closed and open-door environments.
What happens if we are not ready for the appointment? How do we manage that and communicate with the customer?
There are many ways we can communicate to the customer. Store staff have access to a full management dashboard to make appointment administration a breeze. Depending on your preferences, and regulation in your market, you can choose to send SMS, emails, or simply call the customer to establish the next steps for their appointment.
