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Queue Management & Customer Experience Software

Engage

Have Them At Hello!

What if you had the power to orchestrate the customer journey in the palm of your hand — using queue management and customer experience software?

Our customer experience software, Engage, is a mobile solution and a customer experience game-changer that gives carriers a clear view of the customer footprint from the moment their customers enter a store until the moment they leave using in-store tracking technology.

With the tablet in “Greet” mode, Customer Service Representatives (CSRs) can identify the customer and their reason for visiting and place them into a virtual queue until another CSR is ready to assist them. The mobile nature of Engage means CSRs are empowered to freely serve customers throughout the store, for example, using an iPad point of sale system rather than being tethered to POS counters.

When the tablet is in “Sales Assist” mode, CSRs can build the customer’s order right in front of their eyes, selecting phones, plans, accessories – and even comparing different offerings. Tablets are configured to each store, allowing for live-visibility into product availability. Engage is intuitive to use, ensuring CSRs have access to important information while reducing training time and cost.

To learn more about how Engage can revolutionize your customer experience, contact us today

Engage Benefits

Personalized Customer Experience

Deliver a personal, efficient experience from the moment customers enter the store using in-store tracking and by providing CSRs with access to customer info and purchase history.

Increased Sales

Empower your sales team with portable POS tools that simplify upselling.

Easy to Use

The streamlined interface and UX are specifically designed to dramatically decrease your training costs while enhancing the customer experience.

Unparalleled Efficiency

Simplified processes reduce waiting and transaction times, as well as provide real-time information directly to your POS tablet.

Man and woman looking at a table in a telco retail store

Key Features

Customer Identification

Capture the customer’s reason for coming to the store. If they’re an existing customer, perform a CRM retrieval and add them to the virtual queue. This creates a personalized experience throughout their interaction while managing the flow of store traffic using a combination of both in-store tracking and our customer experience software.

Queue Management

View customers who are waiting for service in real-time as well as their reason for visiting the store.

Qualify

Use the CRM integration to view the customer’s history and interactions with all touchpoints — a true 360-degree view.

Sales Assist

Use the interactive sales tool to help the customer make their best choice by leveraging the product catalogue and easy-to-use navigation. Build an order based on the EPC business rules.

Integrated Order Completion

Finish building the order and either complete the transaction on the portable POS system or push it to the cashier for order completion.

Key Features

Customer Identification

Capture the customer’s reason for coming to the store. If they’re an existing customer, perform a CRM retrieval and add them to the virtual queue. This creates a personalized experience throughout their interaction while managing the flow of store traffic using a combination of both in-store tracking and our customer experience software.

Queue Management

View customers who are waiting for service in real-time as well as their reason for visiting the store.

Qualify

Use the CRM integration to view the customer’s history and interactions with all touchpoints — a true 360-degree view.

Sales Assist

Use the interactive sales tool to help the customer make their best choice by leveraging the product catalogue and easy-to-use navigation. Build an order based on the EPC business rules.

Integrated Order Completion

Finish building the order and either complete the transaction on the portable POS system or push it to the cashier for order completion.