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Engage is a mobile solution and a customer experience game-changer that gives carriers a clear view of the customer footprint from the moment their customers enter a store until the moment they leave.
With the tablet in “Greet” mode, Customer Service Representatives (CSRs) can identify the customer and their reason for visiting, and place them into a virtual queue until another CSR is ready to assist them. The mobile nature of Engage means CSRs are empowered to freely serve customers throughout the store, rather than being tethered to POS counters.
When the tablet is in “Sales Assist” mode, CSRs can build the customer’s order right in front of their eyes, selecting phones, plans, accessories – and even comparing different offerings. Tablets are configured to each store, allowing for live-visibility into product availability. Engage is intuitive to use, ensuring CSRs have access to important information while reducing training time and cost.