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What if you had the power to orchestrate the customer journey in the palm of your hand — using queue management and customer experience software?
Our customer experience software, Engage, is a mobile solution and a customer experience game-changer that gives carriers a clear view of the customer footprint from the moment their customers enter a store until the moment they leave using in-store tracking technology.
With the tablet in “Greet” mode, Customer Service Representatives (CSRs) can identify the customer and their reason for visiting and place them into a virtual queue until another CSR is ready to assist them. The mobile nature of Engage means CSRs are empowered to freely serve customers throughout the store, for example, using an iPad point of sale system rather than being tethered to POS counters.
When the tablet is in “Sales Assist” mode, CSRs can build the customer’s order right in front of their eyes, selecting phones, plans, accessories – and even comparing different offerings. Tablets are configured to each store, allowing for live-visibility into product availability. Engage is intuitive to use, ensuring CSRs have access to important information while reducing training time and cost.
To learn more about how Engage can revolutionize your customer experience, contact us today